Heads up about program changes

[boomy]

Better earn and cheaper fares are more than enough to attract Y passengers. There is about zero need for drinks on domestic flights on the golden triangle or even SYD/MEL to ADL.

As a frequent Dom Y flyer I have to disagree. Good service doesn't only mean free drinks, it's taking care of the customer before, during and after the flight.
According to your logic, QF Y customers should fly JQ when possible because they will pay less and earn more QFF points (per $$ spent). Who needs service right?

 

[medhead]

As a frequent Dom Y flyer I have to disagree. Good service doesn't only mean free drinks, it's taking care of the customer before, during and after the flight.
According to your logic, QF Y customers should fly JQ when possible because they will pay less and earn more QFF points (per $$ spent). Who needs service right?

You have to disagree but then you agree precisely with me. Ok then. Perhaps if you care to look you'll realise that I am not the one claiming free drinks is the same as service. Perhaps try reading instead of trying to pick holes in everything I write.

As someone at the platinum level with both VA and QF mostly from domestic flights, there is zero you can tell me about service. Both VA and QF provide comparable levels of service.

 

[boomy]

You have to disagree but then you agree precisely with me. Ok then. Perhaps if you care to look you'll realise that I am not the one claiming free drinks is the same as service. Perhaps try reading instead of trying to pick holes in everything I write.

As someone at the platinum level with both VA and QF mostly from domestic flights, there is zero you can tell me about service. Both VA and QF provide comparable levels of service.

You said "Better earn and cheaper fares are more then enough to attract Y passengers". I gave you a perfect example to why you are wrong, and there is zero you can say about that. And being a platinum doesn't make you an expert in customer service.

 

[TonyHancock]

Both VA and QF provide comparable levels of service.

I was going to disagree with you on that and claim QF's service is superior....but then I stopped and had a little think about domestic service from both. I think you are right not much to choose between them. I have done a half a dozen or so short trips with VA recently and I can't think of any onboard service areas where they were better or worse than QF.

 

[kevrosmith]

As someone at the platinum level with both VA and QF mostly from domestic flights, there is zero you can tell me about service. Both VA and QF provide comparable levels of service.

And being a platinum doesn't make you an expert in customer service.

I took medhead's comment to mean that it typically takes a high number of domestic flights to achieve platinum on both airlines and this would provide an increased opportunity/context to observe the various aspects of customer service across both airlines numerous times, rather than a claim to being an expert in customer service in general.

 

[JohnK]

As someone at the platinum level with both VA and QF mostly from domestic flights, there is zero you can tell me about service. Both VA and QF provide comparable levels of service.

Not everyone is the same.

I cannot fault the service Qantas provides on domestic services.

On the other hand I have nothing good to say about the service Virgin provides.

 

[boomy]

I took medhead's comment to mean that it typically takes a high number of domestic flights to achieve platinum on both airlines and this would provide an increased opportunity/context to observe the various aspects of customer service across both airlines numerous times, rather than a claim to being an expert in customer service in general.

I would accept that, but the comment "there is zero you can tell me about customer service" shows me that a person thinks he is an expert in the field.
So what am I as P1? A super expert in QF customer service? Nonsense. Each has it's own view on the matter.

 

[JohnK]

The person interviewed gained Diamond Medallion Status in 2013, but will now need to spend $12,500 minimum, to make the 125,000 miles (in one year) to retain his Diamond Medallion level. His comments on being loyal to Delta, ". . . . I stuck with Delta through the tough years, but now that they're on their feet financially, they're telling me. "Oh, we really don't care that much about you as a loyal flier anymore. All we care about is your money." had a rather familiar ring I thought.

Did QF take notes on Delta's approach to their "enhanced" FF program??

An airline should make status difficult to earn so that when you earn it there are some worthwhile benefits.

Don't look at Qantas and Virgin gifting status in their battle with one another. Both are diluting benefits to make ends meet quicker than we can keep up.

Status should be a challenge. If the goalposts move then a new strategy is required.

 

[amaroo]

An airline should make status difficult to earn so that when you earn it there are some worthwhile benefits.

Don't look at Qantas and Virgin gifting status in their battle with one another. Both are diluting benefits quicker than we can keep up to make ends meet.

Status should be a challenge. If the goalposts move then a new strategy is required.

Status is/can be gifted - in the mail with a CC, place of employment..

 

[zainman]

An airline should make status difficult to earn so that when you earn it there are some worthwhile benefits.

Don't look at Qantas and Virgin gifting status in their battle with one another. Both are diluting benefits to make ends meet quicker than we can keep up.

Status should be a challenge. If the goalposts move then a new strategy is required.

But an airline should also value it's status holders and frequent flyers. Otherwise the likes of EY/TK/QR/CX and others may offer status matches to disgruntled customers and QF will lose even more business!

 

[medhead]

You said "Better earn and cheaper fares are more then enough to attract Y passengers". I gave you a perfect example to why you are wrong, and there is zero you can say about that. And being a platinum doesn't make you an expert in customer service.

Well done pick one little bit out of context and shove words into my mouth. Like I said read and keep the context. I was replying to someone else who said that lack of drinks on VA would not attract people to move. In that context my post clearly states that cheaper airfares will overcome the lack of drinks, which are not required anyway.

The platinum comment was about being in a position to compare service. It's not a complex idea. I'm sorry that you can't understand the point, or perhaps you're twisting my words.

Is it that you're incapable of keeping context and understanding basic ideas, or are you trying to pick a fight with me?

 

[medhead]

I would accept that, but the comment "there is zero you can tell me about customer service" shows me that a person thinks he is an expert in the field.
So what am I as P1? A super expert in QF customer service? Nonsense. Each has it's own view on the matter.

I see you're still getting stuck on one sentence and ignoring the rest of my post and also your own post. I certainly wasn't comparing our knowledge of service. No idea how you could even jump to that conclusion. I was replying to your ludicrous suggestion that VA had the same service level as JQ. That was your stupid idea that was clearly making a comparison. As a P1 who clearly only flies with qantas you have zero information to offer comparing service between QF and VA. That matches my words you have zero information about service for someone who is platinum with both va and qf. I think you must have missed the rest of the sentence. Glad some people understood that idea, even if you didn't.

Personally I think your constant selective quoting and ignoring context is a sign that you're being deliberately obtuse.

But let's give you the benefit of the doubt. Let's pretend all I wrote was better earning and cheaper fares. You then claimed that meant I was saying people should fly JQ. The problem with you conclusion starts right the.JQ does not offer better earning than QF.. Hitch means your [false] inference leaves us with cheaper fares. It is highly debatable that JQ offers cheaper fares that earn.

Now that is all I have to say to you. It seems pretty obvious that you're just making up rubbish to attack me.

 

[marki]

No need to use the stupid word that's just putting people down a habit adored by dictators

 

[medhead]

No need to use the stupid word that's just putting people down a habit adored by dictators

No need to ignore that the stupid suggestion was clearly designed to attack me. As demonstrated the suggestion also had no connection to my post.

 

[boomy]

I see you're still getting stuck on one sentence and ignoring the rest of my post and also your own post. I certainly wasn't comparing our knowledge of service. No idea how you could even jump to that conclusion. I was replying to your ludicrous suggestion that VA had the same service level as JQ. That was your stupid idea that was clearly making a comparison. As a P1 who clearly only flies with qantas you have zero information to offer comparing service between QF and VA. That matches my words you have zero information about service for someone who is platinum with both va and qf. I think you must have missed the rest of the sentence. Glad some people understood that idea, even if you didn't.

Personally I think your constant selective quoting and ignoring context is a sign that you're being deliberately obtuse.

But let's give you the benefit of the doubt. Let's pretend all I wrote was better earning and cheaper fares. You then claimed that meant I was saying people should fly JQ. The problem with you conclusion starts right the.JQ does not offer better earning than QF.. Hitch means your [false] inference leaves us with cheaper fares. It is highly debatable that JQ offers cheaper fares that earn.

Now that is all I have to say to you. It seems pretty obvious that you're just making up rubbish to attack me.

Regarding your statement about me not flying Virgin. It's true now but I did use to fly with them the past (I reached Gold) and the reason I avoid them now is because I truly believe Qantas provides a better overall domestic product.
Regarding my QF vs. JQ example, like is said before, I meant QFF points earn per $$ spent. Meaning, if you buy a JQ ticket and pay $50 to earn 1,000 points, compared to paying $100 for a QF ticket and earn the same amount of points.
Last thing, I would like to apologise if my comments made you upset. While I think you are the one who used a more "sharp" language towards me, we are all adults here and I take back anything that I said and you found offensive.

 

[ComeFlyWithMe]

Some people on this forum get their knickers in a twist over most benign insignificant semantics. It really brings down the tone.

Perhaps a new code is required:
[kid gloves]
Insert pandering statements here
[/kid gloves]

 

[whatmeworry]

Just noticed the other how DJ is getting taking over some by some foreign company from South Africa, and Myer is desperate for capital.

Sort of parallels what is happening to VA and QF.

So with the devaluation of the QFF program, does that mean Jetstar plus bundles will cost less?

 

[dajop]

So with the devaluation of the QFF program, does that mean Jetstar plus bundles will cost less?

One suspects not, there are even some instances where Jetstar plus bundle will earn marginally more points than today (eg SYD-CHC/AKL, MEL-SIN) or substantially more (MEL/SYD/BNE-DPS). In fact on the DPS routes, once can anticipate the plus bundle going up, otherwise it may be the one bright spot in the whole exercise for those at the budget end of the scale (ie those not paying for flexible economy or business fares).

 

[amaroo]

Just noticed the other how DJ is getting taking over some by some foreign company from South Africa, and Myer is desperate for capital.

Sort of parallels what is happening to VA and QF.

In this case DJ has more in common with QF.

Their properties are worth >40% of the bid price. Like QF there is more value breaking the business up and selling the parts....

 

[JohnK]

But an airline should also value it's status holders and frequent flyers. Otherwise the likes of EY/TK/QR/CX and others may offer status matches to disgruntled customers and QF will lose even more business!

If everyone made Platinum One tomorrow how valuable do you think that would be? It is all relative. If everyone had Silver+ status how many people do you think would be in the premium check-in and boarding queues?

There is a thread I started a while back that status is way too easy to attain. And yes I include myself in those that take shortcuts. I see it as a challenge. A game. The goalposts have now changed. Time to move on or spend more money to attain Platinum + Partner Gold.