Have you ever had a hotel charge you for something you did not get or sign for?

[tinkybelle]

Just thought I would ask as I have very rearly been charged for something I did not order or sign for. at a chain hotel
but on a recent trip to Miami I stayed at the Cadillac hotel.
the second night I woke at 2 am so thought I would check the account and there was a 104 us charge I did not recognise, so I called down to the front desk as we were checking out that morn.
I asked what it was and was told it was 4 breakfasts( there were 2 of us and Im Titanium so get free continental voucher)
I said it's not mine I did not sign for it take it off. on checkout it was not there.
lo and behold on 10 jan it appeared on my amex card.So I sent an email.
no reply
another email no reply so I sent another and copied it to the Marriott Customer care team . I also sent a complaint to the BBB Florida.
Finally it was reversed, though I did have a currency conversion issue so I asked for point compensation for my stress
they agreed to 25k
but to this time it still is not in my account
so 2 nights ago I get another hit on my other ( the one I guaranteed the trip)amex for 150aud
so I sent a screaming email and called the hotel and left a message , up till now it has not eventuated on my card.
this is the only time I ahave ever had a drama with denying a charge for my 700 Marriott nights my 900 Hyatt nights and my 950 hilton nights.
anyone else had a drama?

 

[I love to travel]

Just thought I would ask as I have very rearly been charged for something I did not order or sign for. at a chain hotel
but on a recent trip to Miami I stayed at the Cadillac hotel.
the second night I woke at 2 am so thought I would check the account and there was a 104 us charge I did not recognise, so I called down to the front desk as we were checking out that morn.
I asked what it was and was told it was 4 breakfasts( there were 2 of us and Im Titanium so get free continental voucher)
I said it's not mine I did not sign for it take it off. on checkout it was not there.
lo and behold on 10 jan it appeared on my amex card.So I sent an email.
no reply
another email no reply so I sent another and copied it to the Marriott Customer care team . I also sent a complaint to the BBB Florida.
Finally it was reversed, though I did have a currency conversion issue so I asked for point compensation for my stress
they agreed to 25k
but to this time it still is not in my account
so 2 nights ago I get another hit on my other ( the one I guaranteed the trip)amex for 150aud
so I sent a screaming email and called the hotel and left a message , up till now it has not eventuated on my card.
this is the only time I ahave ever had a drama with denying a charge for my 700 Marriott nights my 900 Hyatt nights and my 950 hilton nights.
anyone else had a drama?

I had JW Marriott try to charge me twice for the same room last month. Took ages to sort it out

 

[Forg]

We had a very nice degustation dinner at a small boutique hotel … we got the bill on checkout and it was missing the dinner!
When we asked, they’d apparently charged it to the wrong room, and that other room had already checked-out & there’d been an unpleasant argument about being charged for something they hadn’t actually partaken of …

 

[MEL_Traveller]

Just thought I would ask as I have very rearly been charged for something I did not order or sign for. at a chain hotel
but on a recent trip to Miami I stayed at the Cadillac hotel.
the second night I woke at 2 am so thought I would check the account and there was a 104 us charge I did not recognise, so I called down to the front desk as we were checking out that morn.
I asked what it was and was told it was 4 breakfasts( there were 2 of us and Im Titanium so get free continental voucher)
I said it's not mine I did not sign for it take it off. on checkout it was not there.
lo and behold on 10 jan it appeared on my amex card.So I sent an email.
no reply
another email no reply so I sent another and copied it to the Marriott Customer care team . I also sent a complaint to the BBB Florida.
Finally it was reversed, though I did have a currency conversion issue so I asked for point compensation for my stress
they agreed to 25k
but to this time it still is not in my account
so 2 nights ago I get another hit on my other ( the one I guaranteed the trip)amex for 150aud
so I sent a screaming email and called the hotel and left a message , up till now it has not eventuated on my card.
this is the only time I ahave ever had a drama with denying a charge for my 700 Marriott nights my 900 Hyatt nights and my 950 hilton nights.
anyone else had a drama?

Had it a couple times, but always managed to pick it up at checkout, so it’s been reversed and the bill ‘finalised’.

Re currency conversion charges, my bank advised me ages ago to deal directly with them rather than the merchant. The merchant needs to ‘void’ the charge rather than reverse it… that way there’s no currency charges. If the merchant doesn’t know how, or won’t, then the bank was haply to do a chargeback.

But 25k points seems reasonable ?