Has Qantas changed the JASA rebooking engine?

[vitagen]

Hi Every,

I'm looking at changing my JASA from Syd to Per and the change engine now looks like i'm changing a paid flight and not a ASA booking? Has this recently changed or is something wrong with the Qantas site at the moment?

Cheers

Lionel

 

[markis10]

Generally you need to ring to make a change.

 

[vitagen]

Hi Markis,

Is this just with domestic JASAs? Because I could have sworn I could change my flights for international JASAs (before I subsequently cancelled them) in a different engine than what is currently displayed.

Are domestic/international JASAs different in the way the booking is managed?

If all else fails I guess I have to find availability on a different day and call them up.

 

[markis10]

AFAIK, no difference, the system treats the ticket at the cost of the points in $$$ rather than the equivalent airfare and phoning is the only way to change it.

 

[serfty]

You can generally change a JASA booking on-line but once and after that if more change is required you'll need to call.

e.g. In march I booked a JASA LAX-(U)-BNE-(U)-AKL, but with a 8 hour layover.

A day later a shorter transit (U) became available and I was able to change online at no cost.

A week later, via MEL (U-U) became available but the online change required $11K+.

I called up and "Qantas Premium" changed it with no addition cost (in line with the fare rules).

 

[vitagen]

This is what's showing now, which is alot different from my previous attempt at changing an international JASA online.

 

[markis10]

View attachment 7245

This is what's showing now, which is alot different from my previous attempt at changing an international JASA online.

That's the same as normal, attributing the cost of the points to a cash equivalent.

 

[serfty]

Is there U class available on the day(s) you are looking at?