Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Has anyone succeeded in getting points refunded

Status
Not open for further replies.

wsthong

Junior Member
Joined
Jan 22, 2008
Messages
12
My wife used my points to booked for a return flight in April this year.
However on the day of departure to Sydney, she cancelled her flight due to feeling unwell
Qantas changed her flight to the following week but charged 11500 qff points for administration.
do you think Qantas would be kind to waived these points which have been deducted now due to medical grounds.
 

ric_melb

Established Member
Joined
Dec 16, 2005
Messages
1,006
It may help members if you tell us the origin of this flight. Its looks like your wife was charged a change fee of 3500 points and a service fee of 8000 points for using Qantas phone service on the day of departure. You can always ask Qantas for a refund, but I would suggest that it would at least require a reasonably comprehensive medical certificate. I am not sure that Qantas would regard feeling sick on the day as sufficient reason to waive their fees, but one never knows.
 
Last edited:

wsthong

Junior Member
Joined
Jan 22, 2008
Messages
12
The flight is from Tokyo to Sydney. Hopefully Qantas would be kind enough.
 

Red Roo

Established Member
Joined
Oct 8, 2010
Messages
1,746
My wife used my points to booked for a return flight in April this year.
However on the day of departure to Sydney, she cancelled her flight due to feeling unwell
Qantas changed her flight to the following week but charged 11500 qff points for administration.
do you think Qantas would be kind to waived these points which have been deducted now due to medical grounds.
Sorry to hear about your wife's ill health. Hope she's since made a speedy recovery.

Please contact our Customer Care team with the details for their consideration.
 

Cynicor

Established Member
Joined
Jun 13, 2007
Messages
3,851
The travel insurance excess is more than her medical consultation fee.
Therefore, not economical to make a claim.
Travel insurance may cover the points , in a $ value, although for a rescheduling it may be harder.
Read your pds if you don't get anywhere with QF.
 

wsthong

Junior Member
Joined
Jan 22, 2008
Messages
12
Sorry to hear about your wife's ill health. Hope she's since made a speedy recovery.

Please contact our Customer Care team with the details for their consideration.

I have not heard anything from Qantas at all about my issue lodged 4/6/2014
 
Last edited:

wsthong

Junior Member
Joined
Jan 22, 2008
Messages
12
I have not heard anything from Qantas at all about my issue lodged 4/6/2014
The customer care team replied the below which has not answered my issue at all. What a crappy team.

2014/102765


Dear Mr XXX

Thank you for sharing your recent feedback.

Please accept our apologies for not delivering a premium Qantas service standard and especially for not meeting your expectations on this occasion.

Your constructive feedback is much appreciated and we will identify ways for improving our service offering for your future Qantas experiences.

We thank you for your continued loyalty and do appreciate your time taken in contacting us.

Kind regards

Qantas Customer Care



 

Falcs

Member
Joined
Dec 12, 2013
Messages
166
The customer care team replied the below which has not answered my issue at all. What a crappy team.

2014/102765


Dear Mr XXX

Thank you for sharing your recent feedback.

Please accept our apologies for not delivering a premium Qantas service standard and especially for not meeting your expectations on this occasion.

Your constructive feedback is much appreciated and we will identify ways for improving our service offering for your future Qantas experiences.

We thank you for your continued loyalty and do appreciate your time taken in contacting us.

Kind regards

Qantas Customer Care



Nice little boilerplate copy paste response there...
 

Mr_Orange

Established Member
Joined
Jun 17, 2013
Messages
4,596
Flights
My Map
Nice little boilerplate copy paste response there...
Sadly, that is often the way. It strikes me that there are only a handful of staff allocated to customer care and they just don't have time to properly deal with the deluge of feedback, be it positive or negative.

It's a shame because this is just another card in the QF deck of poor communication.
 
Trying to access your favourite Australian websites when overseas only to discover they have been geo-blocked? Concerned about your internet privacy especially when using unsecured wifi? NordVPN will solve both these common problems.

Recommended by the Australian Frequent Flyer

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
6,005
The customer care team replied the below which has not answered my issue at all. What a crappy team.

2014/102765


Dear Mr XXX

Thank you for sharing your recent feedback.

Please accept our apologies for not delivering a premium Qantas service standard and especially for not meeting your expectations on this occasion.

Your constructive feedback is much appreciated and we will identify ways for improving our service offering for your future Qantas experiences.

We thank you for your continued loyalty and do appreciate your time taken in contacting us.

Kind regards

Qantas Customer Care



You're the reason we fly.........so the story goes.
 

LadyC

Established Member
Joined
Feb 21, 2012
Messages
2,566
I had to cancel a QF flight from HKG to MEL due to my husband's ill health. I cancelled over the phone and asked for the 5000 point fee to be waived which they were kind enough to do. Maybe we were just lucky on the day with customer service?
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
43,730
The customer care team replied the below which has not answered my issue at all. What a crappy team.

What a poor response.

P.S. You may want to edit the reference number in your post.
 
Status
Not open for further replies.

Community Statistics

Threads
86,423
Messages
2,088,589
Members
53,779
Latest member
snowhikes
Top