Many posters report being told that JASA's can still be booked on-line.
When I rang recently to change a booking, I mentioned to the very helpful and friendly Karen what a shame it is that we now have to ring in order to book. Not so she said, you can still book on line. It's a quiet time at the call centre she continued, if you have time and log into your account I can guide you on how it is done. So I logged on and followed her prompts but I think she took me to the wrong place. She did assure me that points & SC would be earned if I followed her instructions. Not wanting to cause any upset, I thanked Karen for all her help, said goodbye and hung up. If nothing else it explains why Q staff are confused.
Now if somebody can tell me how to insert a print screen (s) into a post I would be more than happy to show you where I was led.