Great qf service

[opusman]

My wife had an FA nurse our one year old

I assume by that you mean hold, otherwise that is definitely going above and beyond!

 

[pauly7]

Hope everyone is reporting the great QF service to QF!

I recently gave positive feedback on a J FA on a Per-Syd flight was just outstanding, super friendly, handed put seconds on dessert cheese etc etc.

Got a call within 5 days from QF to say thank you for the feedback, had been passed onto the FA's mgr.

3 weeks later got an email saying from my feedback the FA had been nominated for a QF 'excel' award.

Couple of weeks later they contacted me to say they had won. Was great to hear and reinforces great service

 

[blu]

Sorry, probably not the right thread, but recently (this month), in J on SYD-MEL we experienced a male FA with attitude issues (were disappointed as we are infrequent J flyers).

 

[Jasecoop]

Sorry, probably not the right thread, but recently (this month), in J on SYD-MEL we experienced a male FA with attitude issues (were dissapointed as we are infrequent J flyers).

Unfortunately that's not uncommon hence why I think it is worthwhile praising the positive experiences. Hopefully the nice ones will be the standard one day

 

[blackhelicopter]

That is one of the worst things to happen. A friend who flies the 747-400's said they used to love kids (and big kids too!) coming up to the flight deck and that they miss it. I miss it too, I've had some great landings up the front before!

Got to experience a landing at SY the jumpseat of an Ansett 727 when I was young. Shame my daughter won't get the same opportunity

Speaking of which, she's 10 weeks old now, and the wife and I have each flown CBR-ADL with her twice. The QF FAs have been outstanding, and have really gone out of their way to help each time, as well as remarked at how cute she is etc. I wonder if I can get her to at least PS before she's 2?

 

[drewbles]

Hope everyone is reporting the great QF service to QF!

I recently gave positive feedback on a J FA on a Per-Syd flight was just outstanding, super friendly, handed put seconds on dessert cheese etc etc.

Got a call within 5 days from QF to say thank you for the feedback, had been passed onto the FA's mgr.

3 weeks later got an email saying from my feedback the FA had been nominated for a QF 'excel' award.

Couple of weeks later they contacted me to say they had won. Was great to hear and reinforces great service

Gotta love the QF consistency.

Compare this to the feedback I gave QF about an outstanding crew.

I got this...

Thank you for contacting The Qantas Club and Frequent Flyer Service Centre.

We are currently experiencing a large number of calls and emails, but we will endeavour to action your request within 21 days.

That was to [email protected]

That was the 8th of November.

I heard exactly nothing back. I'm actually quite pissed that they didn't acknowledge it as I like to know that my good feedback is passed on as people like that deserve to be nominated for the excel program. I've had responses most times from QF when i've given staff kudos, but this time, zip.

 

[dfcatch]

Gotta love the QF consistency.

Compare this to the feedback I gave QF about an outstanding crew.

I got this...



That was to [email protected]

That was the 8th of November.

I heard exactly nothing back. I'm actually quite pissed that they didn't acknowledge it as I like to know that my good feedback is passed on as people like that deserve to be nominated for the excel program. I've had responses most times from QF when i've given staff kudos, but this time, zip.

I gave some positive feedback recently too.

Got an email from them after 3 weeks "as you are overseas" promising that they will pass on the feedback to the staff.

 

[drewbles]

I gave some positive feedback recently too.

Got an email from them after 3 weeks "as you are overseas" promising that they will pass on the feedback to the staff.

I got just what I posted. Stock standard auto-responder. Quite disappointing. I heard more back as a PS than a WP.

 

[nlagalle]

Gotta love the QF consistency.



That was to [email protected]

That was the 8th of November.

I heard exactly nothing back. I'm actually quite pissed that they didn't acknowledge it as I like to know that my good feedback is passed on as people like that deserve to be nominated for the excel program. I've had responses most times from QF when i've given staff kudos, but this time, zip.

I usually find submitting it via the online form on the QF website achieves a better result...

 

[BAM1748]

I can say I've never had a bad staff experience on QF, too many people expect perfection when is comes to human customer service.

 

[trippin_the_rift]

I can say I've never had a bad staff experience on QF, too many people expect perfection when is comes to human customer service.

Either you don't fly enough, or it's time you bought lottery tickets

 

[medhead]

I assume by that you mean hold, otherwise that is definitely going above and beyond!

No, I mean nurse as in "hold closely and carefully or caressingly". In use: he nursed his small case in his lap.

That's the wonderful, and difficult, thing about English many words have more than one meaning.

 

[[email protected]]

First flight with 9 month twin girls BNE-AKL-BNE last month

Fantastic service right through. Being the inquisitive girls they were, they kept the other passengers entertained. Check-in and cabin crew both ways went out of there way to help.

The only negative comments would be the cough service at the premium check-in in AKL. I seem to have bad luck with pre-selected seats. Picked 4A and C both ways. Because the 737's only have 4 oxygen masks you can only have 4 people in a 3 seat row so B will be blocked. The CSO tried to give us 4C and D and I said no - not leaning across the aisle to assist my wife. Put the person who took my seat in 4A in 4D. Ended up calling the Qantas Duty Manager to get it sorted. That said the staff at the QF First Class Lounge at AKL excelled themselves- found us two high chairs, and kept us well stocked with fresh food and fruit.

I guess the Plat (or staff member) in 4A got booted

On the upside now that my wife has experienced the benefits of flying with a Platinum FF I am not getting so much grief about my travel schedules

 

[N860CR]

I'm guessing there has been a change in the management of Customer Care. Usually SG/WP would get a response advising that their feedback has been passed onto the "Premium Team" and will be acted on ASAP. The call would usually then come from one of the better staff members within a few days.

It seems now it's all going into the one pool and the "less than better" staff are handling the feedback. It took four weeks for me to get a response and the attitude of the woman was terrible and basically told me to go f myself. Not too impressed, but I guess the downhill slide continues.

 

[Postcode]

First flight with 9 month twin girls BNE-AKL-BNE last month

Fantastic service right through. Being the inquisitive girls they were, they kept the other passengers entertained. Check-in and cabin crew both ways went out of there way to help.

Was the inflight entertainment that bad?

 

[Sprucegoose]

Sorry, probably not the right thread, but recently (this month), in J on SYD-MEL we experienced a male FA with attitude issues (were disappointed as we are infrequent J flyers).

Did you let QF know?

 

[[email protected]]

Was the inflight entertainment that bad?

Actually funny you say that......No IFE and they hand out crusty old DVD players in the first couple or rows. Didn't really worry us as we had our hands full anyway.

 

[wtolmie]

Hey all.. normally a QF experience for me is wonderful.. Over the last week I got Op UP from PVG to SYD, MY wife and daughters got points u/g from LAX to SYD via ORD. BUT..

They are still waiting for their bags..!!!! Aaaackk.. Christmas presents and all !! They arrived Wednesday AM and so far... nothing.. They had a good 2hr connection in LAX too.. QF Baggage servioces said today that they should have arrived this morning..

Fingers crossed for tomorrow !!!!

 

[Simsy85]

Update on our experience

For the first time in a long time, my partner and I flew together on QF824 from BNE to DRW.

I have to say, for someone trying to get my partner to fly QF more and more, it was not a pleasurable experience.

Firstly, when we arrived at the airport, the check-in line was god aweful - not that it mattered, because we checked in at the J desk.

Thats when the trouble started.

We had requested a bassinette seat for bub, and 100% understand that its not always possible to get one. In this case (not getting one), they normally give you a 3 seat row to yourself so bub can at least lay down while you eat (99% time its a 767 going to drw).

We were told, no we 100% def DID have a bassinette. This made me and mrs simsy happy. She handed me the boarding pass and when I looked down I had what I was sure was a normal seat in the front Y cabin.

I asked her again, are you sure this is a Bassinette seat, she looked at it, checked the screena and said "yes sir, in line with your request".

I went upstairs to the QP, sat my partner and bub down and walked off to get my partner some breakfast. I was looking around to find the english muffins, but couldn't find any. I asked one of the staff who looked at me blankly and said "We don't have english muffins, never have, never will". I looked back at her and said "Thats funny, you had them last week, and the week before that". I smiled and said never mind, and walked away (dont get me wrong, not whinging about that! Just in the whole scheme of things).

By now, I was getting grumpy. I get back to the table and my partner looks at me and says "you left the jelly beans open and now its all through the nappy bag". Not wanting to get further in a bad mood, I let that slide and walked off to get a paper. (Not QF fault Mrs Simsy was stirring me)

No papers. Grrrr now i was getting madder (especially since the QP was all but empty!)

We walk out to the gate to board, walk on board and find out that - WE DON"T HAVE A BASSINETTE!!

Now - Normally this wouldn't bother me, really. But its the fact that I asked not once, but twice if we had one. To make things worse, because it was one of the 767s configured for international flights, it only had 1 bassinette on board, as opposed to the usual 4.

I asked the FA who looked at me blankly and said "Nothing is guarenteed sir". I had a bit of a vent at her and told her I was less than impressed, continuing to stress that had i known i wasnt getting one, I would have requested a 3 seater (being that there were only 170pax on board, it would have been easy to do).

The CSM came over, trying to placate me, by telling me that sorry, these things happen and there are 5 babies on board etc. Things weren't made easier by Mrs Simsy all but death staring the CSM saying "Just leave us alone". (again not QF's fault she was in a coughy mood)

I must say, to one FA's credit, she persisted in trying to make Mrs Simsy smile and chatted with her till she cracked a smile, at which point, it was time to land.

Of course, all this would have been ok, had we not gotten off the aircraft, to find the new leather bag I bought Mrs Simsy, had a hole punched right through the side of it.

:evil::evil::evil::evil::evil:

Still awaiting the outcome of that....

Funniest thing about the WHOLE flight.

The couple that DID have the bassinette, didn't use it, not even once.

 

[Sprucegoose]

My flight QF29 was cancelled and they found me the last seat on a connecting flight, eneded up flying out at the same time, as QF 9 was 6 hrs late, on Y ticket, ended up flying 3K.

Couldn't have been more helpful at the F checkin counter in Melbourne, I have dropped QF a note of my very positive experience and asked that someone contact the two ladies to pass it on.

Constructive feedback is always appreciated.