Gold AFF Supporter Can't access webinar archives

[rebeccarouzbehi]

Can someone help. I am a gold supporter but cant access webinar archives. I have tried logging out multiple times but I think the issue is I am not recognised as a paid member. I have checked my credit card account and the renewal went through (previously platinum but downgraded to gold) Multiple emails sent to support but no response. I am being ghosted haha...

 

[DejaBrew]

Can someone help. I am a gold supporter but cant access webinar archives. I have tried logging out multiple times but I think the issue is I am not recognised as a paid member. I have checked my credit card account and the renewal went through (previously platinum but downgraded to gold) Multiple emails sent to support but no response. I am being ghosted haha...

@admin should be able to assist with this. It looks like the website does not currently have you listed as a Gold supporter (which would explain why you cannot access the archives). Hopefully a quick fix.