Fraudulent China Southern flight in my name, what to do next?

[glasszon]

A week ago someone opened a China Southern FF account in my name using my email address and flew an international flight with it 2 days ago. The email appear to be genuine as it originates from csair.com, any idea what I should do next?

Given it is an international flight, does it mean someone has copied my details and managed to fly using a fraudulent passport in my name across international borders? That's my biggest concern as I don't see how they could have otherwise flown and credit an international flight in my name otherwise

Before anyone asks. Yes, I confirmed that all my passports are in my possession, so if it did take place then someone must have copied my passport details instead of using my genuine passports

 

[jbman]

I suggest contact the airline/frequent flyer program and inform them of the situation

 

[burneracc]

intuitive steps that make the most sense to me

• contact china southern
  1. Check with them that no travel occurred under your passport
  2. Make sure to explicitly ask them something along the lines of "can you confirm in writing that the passenger identity used for this flight does not match my passport details and that no travel occurred under my documents"
• Password reset the china southern account to gain access and find out more info
  1. its linked to your email so it stands to reason that you should be able to get into the account
  2. it may show a record of passports linked to the account / potentially their phone number
• potentially renew your passport(s) if china southern can confirm that your number was flown on. you may be able to get them to cover the fees if thats the case (or at least some form of compensation).

good luck + keep us updated. this type of thing is quite interesting to me (although I appreciate its no fun at all for you!)


oh also, one thing that crossed my mind - if your personal info has been compromised to this degree, FREEZE YOUR CREDIT, if only for the additional peace of mind while you investigate this.

 

[glasszon]

Ok, this is super strange. I managed to log into FF account on csair.com using the credentials in the initial email and can confirm that the emails are genuine, but:

• It has the wrong DOB
• The passport on file is Japanese, yet I am not a Japanese citizen nor holds Japanese passport, and the passport number does not match the ones I hold

What does this actually mean? The flight was from Japan to China so I cannot see how someone could fake a Japanese passport in my name and manage to check in from an airport in Japan. I could call csair.com to shut down the account but that doesn't solve the problem of finding out whether someone did try to travel across international border using my name

Not sure whether it's a co-incidence, but I purchased an air ticket from a different Chinese airline a few days ago before all this happened.

The only thing I know for sure is someone has my full name along with my email address, there's no evidence they have my passport details nor my DOB as those were incorrect on the csair.com account

Edit: One last thing, the international flight was on China Southern metal, so I am struggling to see how someone could credit the flight if the booking isn't in my name.

 

[Hvr]

Suggest you change your email login as well.

 

[NM]

Does your email address somewhat match your name? Could it be that someone in Japan actually has the same (or similar) name and just entered the slightly wrong email address into the FF account booking?

I have had a gmail email address since they first started them, and it is a simple and generic version of my name. It turns out there are several people around the world with the same surname and initial as me and they seem to think this gmail address is theirs They likely have a similar email address, perhaps with middle initials or a trailing number or similar, and either provide my email address by mistake or they provide it verbally and someone else enters it incorrectly.

I receive notifications monthly from Amex, addressed to "Natasha" saying my corporate card statement is available. I contacted Amex and they do not seem to be able to do anything about it. I also receive things like dentist booking confirmations for "Nicole" in Nigeria using my gmail email address. And that is juts a few examples. I have been invited to birthday parties, to join Whatsapp groups for friends on holidays, account points balances at Macys and other retailers. All have the same surname and first names starting with the same letter as mine, which somewhat could match my gmail email address. I now just delete the emails and don't bother trying to inform the sender that they have sent to the wrong email address.

And I do not use that email address for anything important.

 

[n7of9]

I get Nick's emails all the time... Nick lives in London, orders pizza, and likes expensive watches

 

[moa999]

Sounds more like the Japanese person has setup the account with the incorrect email address. Probably missing a single letter/digit.

 

[Flyerwin]

I occasionally get emails for a guy who lives in Singapore who shares my first name and last name, presumably because someone misspells his email so they come to me. Quite dangerous for him as some of the emails are quite confidential.

 

[VPS]

I get Nick's emails all the time... Nick lives in London, orders pizza, and likes expensive watches

I occasionally get emails for a guy who lives in Singapore who shares my first name and last name, presumably because someone misspells his email so they come to me. Quite dangerous for him as some of the emails are quite confidential.

I get emails for a person in Long Island with the same first and last name. They have lots of money because I googled their house view and she had a very expensive new kitchen put in and went to an expensive cooking school in Paris among other things

 

[newmarket]

I have had a gmail email address since they first started them, and it is a simple and generic version of my name.

This happens to my all of the time and I have an unusual last name. I have June in Texas who loves signing up for newsletters!

 

[VPS]

This happens to my all of the time and I have an unusual last name. I have June in Texas who loves signing up for newsletters!

my surname isn't very common either

 

[clifford]

Well, I had the weirdest email from Tesco this morning. I was asked to provide a review of my visit to a store in the UK I apparently I had visited yesterday. This means someone had used my club card number (scary). So I did provide a review, for the points. Hope they liked it...

 

[33kft]

I got in early in the gmail days and have my first initial + surname as my email address.

I've been through so many phases - a board member on a Canadian rice farming board, someone in the UK who bought a VW and gets mercilessly spammed by the dealership to service or trade it in, someone who registered my email for PayPal before I could meaning noone can send me a payment via my email, etc.

But the one that has near broken me is the tiktok beauty creator who put my email in their bio and I've been getting spammed about collabs with makeup creators non stop

All the others got fixed quickly with an email reply to say hey you have the wrong person, but this one... I am not planning on signing up to tiktok just to tell them to knock it off. I am tempted to let all these collab requesters know that I am open to paid endorsements, though. Payment in full upfront, of course.

 

[newmarket]

June was a killer for me. She signed up for soooo much cough. I actually reached out via facebook to ask her to stop.

I was also on the committee for the Atlantic City water board secret Santa.

 

[VPS]

I sent mine a postcard because of course I had their address from the kitchen renovation. I explained the situation and if you give me another email address, I will forward anything. . Never heard anything.