Hello VFF,
My Mum is trying to book BNE-LHR return using Velocity Reward points. Website displays lots of outbound & inbound options (Economy Saver) on the exact dates that Mum would like to travel if the search is "one way". All of these available fares disappear, showing as "Sold Out", if the search is "return". The points cost of 2 x one way vs 1 x return fare is identical. However, Mum cannot book this itinerary as 2 x one way because that would incur an extra $30 credit card fee compared to booking same itinerary as 1 x return.
Mum did call the Contact Centre to try to resolve this problem with the website. The consultant confirmed the multiple outbound & inbound options (Economy Saver) were definitely available for points redemptions... & advised Mum that the public website would let her book them as a return. Mum explained again that the public website does not allow this. The consultant then offered to book the itinerary for Mum for a $60 charge. Mum refused & reiterated that she is unable to book the redemption on the website due to a website problem... the consultant told Mum the problem is caused by cookies. Mum did not believe that was the case, but could not persuade the consultant to assist any further.
I can confirm that the website issue described above is not caused by cookies. I have tested the 'one way vs return' bug on 5 different computers after clearing cookies using 4 different browsers; this includes a PC I had just built & was thus naïve to the internet.
Mum is very happy to pay the $30 credit card fee for the return redemption booking she would like to make for the flights which are still available. Mum is not happy to be forced into paying a $60 credit card fee for the exact same booking which the website is erroneously splitting into one ways, & which the Contact Centre is not willing to assist with.
Many & sincere thanks for your help!!
My Mum is trying to book BNE-LHR return using Velocity Reward points. Website displays lots of outbound & inbound options (Economy Saver) on the exact dates that Mum would like to travel if the search is "one way". All of these available fares disappear, showing as "Sold Out", if the search is "return". The points cost of 2 x one way vs 1 x return fare is identical. However, Mum cannot book this itinerary as 2 x one way because that would incur an extra $30 credit card fee compared to booking same itinerary as 1 x return.
Mum did call the Contact Centre to try to resolve this problem with the website. The consultant confirmed the multiple outbound & inbound options (Economy Saver) were definitely available for points redemptions... & advised Mum that the public website would let her book them as a return. Mum explained again that the public website does not allow this. The consultant then offered to book the itinerary for Mum for a $60 charge. Mum refused & reiterated that she is unable to book the redemption on the website due to a website problem... the consultant told Mum the problem is caused by cookies. Mum did not believe that was the case, but could not persuade the consultant to assist any further.
I can confirm that the website issue described above is not caused by cookies. I have tested the 'one way vs return' bug on 5 different computers after clearing cookies using 4 different browsers; this includes a PC I had just built & was thus naïve to the internet.
Mum is very happy to pay the $30 credit card fee for the return redemption booking she would like to make for the flights which are still available. Mum is not happy to be forced into paying a $60 credit card fee for the exact same booking which the website is erroneously splitting into one ways, & which the Contact Centre is not willing to assist with.
Many & sincere thanks for your help!!