Forced closure of account - Help needed

[LionKing]

Hello everyone,
I got a mail saying that my bank accounts are getting closed because the nature of activities did not match with the bank's appetite.
I wanted to appeal against the decision, made a few phone calls however was not successful.
I wonder if there's any chance that I can ask for someone to review the decision?
The decision has also made my other accounts in the same bank overseas closing, therefore I am unable to access any funds. when I am overseas.
I am really concerned and some help would be helpful.

 

[Mwenenzi]

Hello everyone,
I got a mail saying that my bank accounts are getting closed because the nature of activities did not match with the bank's appetite.
I wanted to appeal against the decision, made a few phone calls however was not successful.
I wonder if there's any chance that I can ask for someone to review the decision?
The decision has also made my other accounts in the same bank overseas closing, therefore I am unable to access any funds. when I am overseas.
I am really concerned and some help would be helpful.

For AU banks --- https://www.afca.org.au/
To me nothing wrong with a business sacking a customer. Done so myself.

 

[Happy Dude]

WTF is "bank's appetite"?

CBA recently informed me that they'll be closing an account I'd not used for years due to inactivity. They gave me an option to keep it open if I wished. Ask them why they're closing it/them, and if you disagree with their rationale, escalate it. What are the chances of AFCA siding with you?