AnnaB
Active Member
- Joined
- Mar 6, 2016
- Posts
- 565
I made a few bookings through Flybuys and Flybuys travel. It seemed like a great deal, many had the same price but free cancellation and I get additional points which is a bonus.
After getting a better deal on a Marriott booking I cancelled the one I had with Flybuys. Today I got an email saying I have to pay a cancellation fee, or their exact words were:
"As per our terms and conditions, any changes or cancellations to bookings incur a $27.50 flybuys travel fee. We can either charge this to the credit card used for the booking, or we can charge it to a different card. Please advise how you would like to pay for this fee"
But in my booking it clearly states Free Cancellation, it even says so at the bottom of the letter they sent:
After getting a better deal on a Marriott booking I cancelled the one I had with Flybuys. Today I got an email saying I have to pay a cancellation fee, or their exact words were:
"As per our terms and conditions, any changes or cancellations to bookings incur a $27.50 flybuys travel fee. We can either charge this to the credit card used for the booking, or we can charge it to a different card. Please advise how you would like to pay for this fee"
But in my booking it clearly states Free Cancellation, it even says so at the bottom of the letter they sent:
[h=5]Cancellation policy:[/h] | [h=5]Free cancellation[/h] |
We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, this property (Marriott Airport Hotel) imposes the following penalty to its customers that we are required to pass on: Cancellations or changes made after 11:59 PM ((GMT-08:00) Pacific Time (US & Canada); Tijuana) on Jun 9, 2017, or no-shows, are subject to a 1 Night Room & Tax penalty. So how can they take a cancellation fee on a free cancellation booking? I wrote back to them and told them they did not have my permission to take the money out of my credit card as there is no fee to be paid according to their own policy. Or can they claim you have a cancellation fee in one place and then say that there is no fee in another one? Seems like they are trying to either get money they are not entitled to or swindle people out of a fee by saying one thing but write another. |