Flybuys Targeted Bonus Promotions

Having a bit of a problem claiming some 6000 points on an email offer dated 18 December for which I had to spend $80 a week for 3 weeks to receive 1000, 2000 and finally 3000 points a week.

Custcare reckons I didn't activate the offer but I reckon I did. They are asking me to send them the email that says I activated the offer.

Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
 
rogerkambah said:
Having a bit of a problem claiming some 6000 points on an email offer dated 18 December for which I had to spend $80 a week for 3 weeks to receive 1000, 2000 and finally 3000 points a week.

Custcare reckons I didn't activate the offer but I reckon I did. They are asking me to send them the email that says I activated the offer.

Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
Click to expand...

I don't ever remember receiving emails confirming I have activated an offer from Fly Buys. Offer usually shows as activated in the app although that can be problematic.
 
rogerkambah said:
Having a bit of a problem claiming some 6000 points on an email offer dated 18 December for which I had to spend $80 a week for 3 weeks to receive 1000, 2000 and finally 3000 points a week.

Custcare reckons I didn't activate the offer but I reckon I did. They are asking me to send them the email that says I activated the offer.

Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
Click to expand...

I also had a three week offer. In week 2 and week 3 of the offer I got emails which said I had achieved week 1 of the spend and reminded me to spend the following week for the next reward. If you didn't get these something went wrong with the system and the offer didn't activate. I suggest sending the original offer email to them. In theory they should have a record of this email but the lower level tech support don't have access to all the information they need to help.

I got a note on the bottom of the receipt to say I was on target for the current week and details of the following week. Was their anything on your receipts about this?

Good luck getting the points. There should be evidence in your transaction history showing you completed the required spends. My opinion is that flybuys should use this as evidence that you qualified for the offer.
 
rogerkambah said:
Custcare reckons I didn't activate the offer but I reckon I did. They are asking me to send them the email that says I activated the offer.

Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
Click to expand...

I've never received such an email. The only ways I can normally confirm any offer is activated is:

1) By it showing in my Flybuys account

2) May be receiving progress emails for offers

3) May be showing on my dockets.

You're best bet may be to produce any dockets you have from this offer which hopefully show your progress towards completion of the offer or any progress emails you have..
 
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rogerkambah said:
Having a bit of a problem claiming some 6000 points on an email offer dated 18 December for which I had to spend $80 a week for 3 weeks to receive 1000, 2000 and finally 3000 points a week.

Custcare reckons I didn't activate the offer but I reckon I did. They are asking me to send them the email that says I activated the offer.

Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
Click to expand...
Sorry you've had problems. Please send your member number in a private message and we'll investigate.
 
I just received an email offer starting tomorrow at Coles, 2000 points for $60 spend (Saturday to Monday). I have a current offer for the same amount running from Wednesday to Friday. Every time I try to activate the new offer it activates the old offer ending today and there's no record on my account of the new offer. Is anyone else experiencing the same problem?
 
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rogerkambah said:
Does such a thing exist? I thought that when activated a popup webpage appeared saying the offer was activated. Can anyone confirm either way please?
Click to expand...
Hopefully it gets sorted for you but I've never received an email when activating offers.

I'm currently through a 4 x $60/week offer and yesterday achieved week 2 spend and that was mentioned on receipt.
 
JohnK said:
Hopefully it gets sorted for you but I've never received an email when activating offers.

I'm currently through a 4 x $60/week offer and yesterday achieved week 2 spend and that was mentioned on receipt.
Click to expand...

Likewise on both counts. Wife is about to start the same. I got the dates wrong and commenced yesterday - oh well, non-perishable stock will always get used.

Mixing up dates is a common retiree problem, apparently.
 
Strategic Aviation said:
Anyone else had a complete absence of double/triple points offers on receipts over the past ~2 weeks?
Click to expand...
I had triple points on receipts for a few weeks in a row in late January/early February but nothing since mid-February. I think the last triple point receipt I received was on 17 February - because I remember using that coupon during a recent trip interstate shortly afterwards. Nothing since then.
 
Receive 800 bonus points when you purchase Aptamil Gold+ Stage 3 or Stage 4 formula. Offer can only be used once.
 
Been placing orders for the office so the offer has creeped up to $160min spend for 5000 points, which I did yesterday (points appeared overnight) but looking forward to taking a break from Coles for a couple of weeks to bring it down to a more reasonable $60'ish spend.

I also got my $10 delivery fee credited to my account as ordered 8am-11am delivery but it didnt arrive until after noon.
 
I activated a 4 x $120 for 10,000 points and achieved the 1st week but will not be able to finish the 4 weeks. Hopefully a lesser spend will trigger a better offer in the future.
 

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