Mrs bnebased and I flew on 3 pairs of AA sectors, each pair on the "same" day. Our activity statements are in different orders. (These lists seem be in in reverse chronological order.) Mine are:
21 JUL 17 AA 1596 BUSINESS 19JUL17 DENVER/LOS ANGELES
21 JUL 17 AA 7409 BUSINESS 19JUL17 LOS ANGELES/BRISBANE
13 JUL 17 AA 1131 BUSINESS 12JUL17 NEW YORK/DALLAS FORT WORTH
13 JUL 17 AA 501 BUSINESS 12JUL17 DALLAS FORT WORTH/DENVER
22 JUN 17 AA 7380 BUSINESS 21JUN17 BRISBANE/LOS ANGELES
22 JUN 17 AA 7363 BUSINESS 21JUN17 LOS ANGELES/NEW YORK
Her list shows the pairs each day in the reverse order, which is correct (ie, the order flown). Why does it matter to me? My status changed during one of the days (while hers did not). As a result QF has done me out of some bonus points.
I flew AA1596 before AA7409. However they credited the flights in the reverse order. This means I received the silver bonus on AA1596 (275 miles) instead of on AA7409 (1875 miles), so I have been "diddled" out of 1600 miles.
As far as I can see I can claim online for missing flights, but don't seem able to try to fix incorrect bonuses. I tried ringing: first call 1 hour on hold before I gave up; second call connected after a few minutes, but after I tried explaining the problem for about 10 plus minutes the call dropped out. Was the operator sick of me? (She certainly did not understand my explanation of the problem.) Anyway, I rated the call 112 (ie, as bad as it gets).
Is it worth the agony of trying to get this fixed? If so, what is the most likely way of getting anywhere?
21 JUL 17 AA 1596 BUSINESS 19JUL17 DENVER/LOS ANGELES
21 JUL 17 AA 7409 BUSINESS 19JUL17 LOS ANGELES/BRISBANE
13 JUL 17 AA 1131 BUSINESS 12JUL17 NEW YORK/DALLAS FORT WORTH
13 JUL 17 AA 501 BUSINESS 12JUL17 DALLAS FORT WORTH/DENVER
22 JUN 17 AA 7380 BUSINESS 21JUN17 BRISBANE/LOS ANGELES
22 JUN 17 AA 7363 BUSINESS 21JUN17 LOS ANGELES/NEW YORK
Her list shows the pairs each day in the reverse order, which is correct (ie, the order flown). Why does it matter to me? My status changed during one of the days (while hers did not). As a result QF has done me out of some bonus points.
I flew AA1596 before AA7409. However they credited the flights in the reverse order. This means I received the silver bonus on AA1596 (275 miles) instead of on AA7409 (1875 miles), so I have been "diddled" out of 1600 miles.
As far as I can see I can claim online for missing flights, but don't seem able to try to fix incorrect bonuses. I tried ringing: first call 1 hour on hold before I gave up; second call connected after a few minutes, but after I tried explaining the problem for about 10 plus minutes the call dropped out. Was the operator sick of me? (She certainly did not understand my explanation of the problem.) Anyway, I rated the call 112 (ie, as bad as it gets).
Is it worth the agony of trying to get this fixed? If so, what is the most likely way of getting anywhere?