Flight Credits Class Action

[lakeman]

I think everyone should register to reinforce the message that plenty of people were affected.
I was incensed when they cancelled a flight to NZ they had no intention of flying and again with the replacement offered.
What made it worse was they only offered a flight credit with no bonus and you had to ring to get the refund.
I did ring but it was several 2 hour waits on hold.
Only redeeming factor is I got the double status credit vouchers which I eventually used
50 or 150 barely compensates for the annoyance !

 

[RooFlyer]

Sorry if this has been answered up thread. I only just looked at an old e-mail address and there was the Echo Law e-mail.

I registered and it lists 2 'initial' flights. I searched my bookings (under that old e-mail address) for those 2 flights and in one case, the flight was months later and the other, it was a day later than the notice says. I don't want to go forward unless I'm sure I'm entitled.

What have people done in similar circumstances? Can you phone them? Number? (Clicking on 'contact us' brings up a blank page )

Edit - and where was your password to login? I got in via a login link.

 

[serfty]

Sorry if this has been answered up thread. I only just looked at an old e-mail address and there was the Echo Law e-mail.

I registered and it lists 2 'initial' flights. I searched my bookings (under that old e-mail address) for those 2 flights and in one case, the flight was months later and the other, it was a day later than the notice says. I don't want to go forward unless I'm sure I'm entitled.

What have people done in similar circumstances? Can you phone them? Number? (Clicking on 'contact us' brings up a blank page )

Qantas supplied the contact information.

If you go forward, Echo and Qantas will determine your eligibility on a case/flight by case/flight basis.

This is from the email/FAQs.

I could see no harm in going forward.myself.

 

[Flyfrequently]

If you email @RooFlyer , as I needed to do, due to it coming up as "existing" contact ie Mr Flyfrequently and I share the same email, auto response comes back " we are receiving a large volume of enquiries".

 

[RooFlyer]

If you go forward, Echo and Qantas will determine your eligibility on a case/flight by case/flight basis.

This is the bit that I'm not wild about, notwithstanding they say they'll check. Not certain that I paid for the particular flights they've listed (HBA-MEL ... did multiples of both flight numbers they list). Think I'll call.

 

[Retired Flyer]

Apologies, off topic slightly, but is there or will there be a class action for the massive data breach that occurred?

 

[craven morehead]

Apologies, off topic slightly, but is there or will there be a class action for the massive data breach that occurred?

Already happening with Maurice Blackburn to my knowledge.

 

[Berlin]

Could not register as my email details came up as an "existing" contact"- no idea why as I'm the only one using that email and haven't registered anywhere else for this. Sent an email which got an auto response about "Have you read the FAQs" and "We are so incredibly busy"- well, maybe then don't make it impossible to register due to a made up ghost duplication of email addresses

 

[Flyfrequently]

Could not register as my email details came up as an "existing" contact"- no idea why as I'm the only one using that email and haven't registered anywhere else for this. Sent an email which got an auto response about "Have you read the FAQs" and "We are so incredibly busy"- well, maybe then don't make it impossible to register due to a made up ghost duplication of email addresses

Same here @Berlin but vaguely remember it appears I registered- might have taken a screenshot

 

[Flyfrequently]

Appears I only screen shot my unique ID

 

[Flyfrequently]

Text message this morning @Berlin , issue has been rectified.

Though asking for bank details, have others provided same?

 

[Berlin]

Thank you- just got an email with the same. All worked fine now and lodged my submission. Quite a few flights in my case as I was living in NZ over that period, flying trans-Tasman all the time (or not, in the case of those flights). And yes, they asked for bank details which always feels a bit spooky. Gave them my secondary account which has exactly $5 in it so if some hacker wants to get it there- be my guest!

 

[blackcat20]

Could not register as my email details came up as an "existing" contact"- no idea why as I'm the only one using that email and haven't registered anywhere else for this. Sent an email which got an auto response about "Have you read the FAQs" and "We are so incredibly busy"- well, maybe then don't make it impossible to register due to a made up ghost duplication of email addresses

I had the same issue, so I just used a different email address. But also got the email from them this morning.

 

[TheInsider]

Gave them my secondary account which has exactly $5 in it so if some hacker wants to get it there- be my guest!

Can't hack an account with account number and bsb. People can give you money though with out a problem.

 

[kerfuffle]

Can't hack an account with account number and bsb. People can give you money though with out a problem.

Can't you use the account number and BSB to sign up to direct debits e.g. charity donations?

 

[SYD]

Can't you use the account number and BSB to sign up to direct debits e.g. charity donations?

DDs usually require proof of ID these days.

 

[Layslow]

It's also about time Virgin and Air New Zealand had some legal action for their flight credits disappearing into their Executives pockets. At least QF were called to account ...

 

[Berlin]

It's also about time Virgin and Air New Zealand had some legal action for their flight credits disappearing into their Executives pockets. At least QF were called to account ...

Agree. Air New Zealand always gets such a good rep but they've been MUCH worse than Qantas over Covid. I know well because I had flights with both over that time and I only ever got flight credits from NZ, never a refund. Qantas was a pain and took ages for the funds to hit my credit card but at least you had a fair chance to GET a proper refund (after endless of calls and follow ups, typically).

 

[Flyingwombat]

Agree. Air New Zealand always gets such a good rep but they've been MUCH worse than Qantas over Covid. I know well because I had flights with both over that time and I only ever got flight credits from NZ, never a refund. Qantas was a pain and took ages for the funds to hit my credit card but at least you had a fair chance to GET a proper refund (after endless of calls and follow ups, typically).

The issue with Qantas was the 10 calls needed each time and the huge hold times... and then they didn't refund credit card fees even though their T&Cs said they would. I won that argument eventually on most bookings and gave up on a few. Hence why I am very happy to get my $50 plus from the class action.

 

[Berlin]

The issue with Qantas was the 10 calls needed each time and the huge hold times... and then they didn't refund credit card fees even though their T&Cs said they would. I won that argument eventually on most bookings and gave up on a few. Hence why I am very happy to get my $50 plus from the class action.

Yep- same here. I usually got my refund after 2 or 3 follow ups rather than 10 but it was indeed a pain so I certainly don’t mind getting a bit of cash back for the repeat ordeal.

Doesn’t change the fact that other airlines were worse even- Air NZ for one and many airlines overseas, not sure about Virgin because I personally avoid them like the plague, however it sounds up-thread that they were also not playing nicely.