We booked and paid Flight Centre for J flights on Qatar last September, for next August. Have cancelled them as it was too risky to take our trip. Our flights have gone from the Qatar manage booking site and we're not sure if FC has received the refund from them. Obviously FC is swamped at the moment and we are not hearing from them even though we know the person who booked this is still working there. Has anyone been able to get their refund from FC during this pandemic? We're prepared to drop the cancellation fees but would hate to lose the balance of the flight cost. I'm wondering if Amex would do a reversal for us as we paid for the tickets on our Qantas Amex. Hoping FC survives this mess. Grateful for any advice from the AFF experts.