AndyGoodyear
Member
- Joined
- Aug 31, 2012
- Posts
- 230
Hi All
Is anyone else having issues with flight itineraries continuously being cancelled or affected by schedule changes? Of course, I know that Covid right now will be affecting flights, but I have just had one of the most frustrating calls with Qantas.
An upcoming trip to Tassie for late November (reward booking planned since May) has so far seen at least 4 schedule changes and 2 cancellations. The itinerary was SYD - HBA (JQ) and HBA - SYD (QF).
A couple of weeks back my OB Jetstar flight was cancelled - and even though there were other flights available the same day, I was advised I couldn't travel on any of those due to no reward seats being available. Conveniently there were very expensive flights available instead. I got around this by moving my OB flight to the day before. Now my return QF flight on 4th Dec has been cancelled. I was told by QF call centre staff that this was due to "NSW restrictions on arrivals from Tas" - completely untrue. They wanted to move me to 7th Dec, or said I could change to the JQ flight on the same day. I queried the points, as JQ flights cost less for rewards than QF - and was told I would automatically be refunded the points and tax differences. I was then placed on hold for 90 minutes while the agent changed the flight! It seems QF have recruited a large number of people who do not have correct training, because this is not the first time I have experienced extensive delays with changing a flight.
90 minutes later my flight was rebooked. I was then transferred to the frequent flyer team regarding the points difference, who then transferred me to reservations - who advised that as this was a 'voluntary' change from QF to JQ - I would not be refunded any points. All up, I was on the phone for over 2 hours.
Sorry for the rant - but I am completely exhausted for what should have been a simple change and query. Just interested if its just me, or a common occurrence - in relation to both schedule changes, and what seems to be completely poor service standards.
I should add that in the grand scheme of things, we are only talking about a small amount of points here. It's more the principle.
Is anyone else having issues with flight itineraries continuously being cancelled or affected by schedule changes? Of course, I know that Covid right now will be affecting flights, but I have just had one of the most frustrating calls with Qantas.
An upcoming trip to Tassie for late November (reward booking planned since May) has so far seen at least 4 schedule changes and 2 cancellations. The itinerary was SYD - HBA (JQ) and HBA - SYD (QF).
A couple of weeks back my OB Jetstar flight was cancelled - and even though there were other flights available the same day, I was advised I couldn't travel on any of those due to no reward seats being available. Conveniently there were very expensive flights available instead. I got around this by moving my OB flight to the day before. Now my return QF flight on 4th Dec has been cancelled. I was told by QF call centre staff that this was due to "NSW restrictions on arrivals from Tas" - completely untrue. They wanted to move me to 7th Dec, or said I could change to the JQ flight on the same day. I queried the points, as JQ flights cost less for rewards than QF - and was told I would automatically be refunded the points and tax differences. I was then placed on hold for 90 minutes while the agent changed the flight! It seems QF have recruited a large number of people who do not have correct training, because this is not the first time I have experienced extensive delays with changing a flight.
90 minutes later my flight was rebooked. I was then transferred to the frequent flyer team regarding the points difference, who then transferred me to reservations - who advised that as this was a 'voluntary' change from QF to JQ - I would not be refunded any points. All up, I was on the phone for over 2 hours.
Sorry for the rant - but I am completely exhausted for what should have been a simple change and query. Just interested if its just me, or a common occurrence - in relation to both schedule changes, and what seems to be completely poor service standards.
I should add that in the grand scheme of things, we are only talking about a small amount of points here. It's more the principle.