Hi all,
So I have the Fee free Signature card.
I have been told repeatedly by AFF/Ozbargain members and Citibank that I am entitled to a CHEQUE to self once a year at 0% for 12months!
I have used this offer or benefit before without issue.
Today I ring up to use it again and knew it was a bad omen when the voice recording said welcome to Platinum Card services???????
Once I got through I was informed I can only BT at 1.9% for 12months?
I was transferred to a customer service officer and again informed that, the BT at 1.9%, is the only offer available at this PROMO time?
Would not check with manager or refer me to another officer or "make my request available" as they have done in the past!
Is this the new norm?
Are others being told the same?
So I have the Fee free Signature card.
I have been told repeatedly by AFF/Ozbargain members and Citibank that I am entitled to a CHEQUE to self once a year at 0% for 12months!
I have used this offer or benefit before without issue.
Today I ring up to use it again and knew it was a bad omen when the voice recording said welcome to Platinum Card services???????
Once I got through I was informed I can only BT at 1.9% for 12months?
I was transferred to a customer service officer and again informed that, the BT at 1.9%, is the only offer available at this PROMO time?
Would not check with manager or refer me to another officer or "make my request available" as they have done in the past!
Is this the new norm?
Are others being told the same?