mabur4
Newbie
- Joined
- Jan 1, 2012
- Posts
- 7
Hi all,
Couldn't get the business class seat I wanted from Melbourne to Perth on the Qantas website. I had to call up the helpdesk and request they release a seat for the flights I was after. I was told I would be contacted within 24 hours whether I was successful. After 5 days I rang them up and it was confirmed. They charged me 4000 extra points as a booking fee because I rang up. Has this always been the case? The only reason why I rang up was because I couldn't request this online. Appreciate if anyone could answer my question.
Anyway what should be a simple process isn't handled very well by Qantas. RedRoo or anyone else from Qantas if your listening how about doing something regarding the following points
In the end I got the seat I was after, so I am thankful for that. However I expect better customer service from Qantas.
Couldn't get the business class seat I wanted from Melbourne to Perth on the Qantas website. I had to call up the helpdesk and request they release a seat for the flights I was after. I was told I would be contacted within 24 hours whether I was successful. After 5 days I rang them up and it was confirmed. They charged me 4000 extra points as a booking fee because I rang up. Has this always been the case? The only reason why I rang up was because I couldn't request this online. Appreciate if anyone could answer my question.
Anyway what should be a simple process isn't handled very well by Qantas. RedRoo or anyone else from Qantas if your listening how about doing something regarding the following points
- Add a function to the website so QFFs can request seats. That way customers don't need to get slugged 4000 points.
- Speed up the time for approval of seats. Why cant the customer service person look up on the system and grant the request straight away?
In the end I got the seat I was after, so I am thankful for that. However I expect better customer service from Qantas.