Come on....don't leave us hanging here! Or rather, no need to be so diplomatic (pun intended)...
Punctual is not my middle name by a country mile, but this is ridiculous. How was he not auto-offloaded so the flight could leave on time? I don't think it takes 22 minutes to find a chuck off a bag, if he even had one. And waiting for him just because it was... him? Ridiculous, especially if at T-0 there was no sign of him on page. (I suppose some sod called him and he said he'll be there as soon as possible....
)
It really surprises me sometimes how these people travel. I remember going to and from Canberra and often you'd have a troupe of around five or so in business attire scramble onto the aircraft with seconds to spare before T-0. They're also the ones that stop me from getting anything further than row 5 on most Dash 8 flights...