Family Pooling - what does it look like and how long does it take to happen?

Status
Not open for further replies.

sleeplessintheair

Junior Member
Joined
Dec 18, 2014
Messages
12
Points
0
I recently flew with my partner (family pooling set up) from Melbourne --> Auckland --> Vancouver with Air New Zealand.

This is what my accounts shows:

Screen Shot 2014-12-28 at 9.27.48 pm.jpg

Where are the family pooling credits? What do they usually look like? Does it sometimes take time for them to show? It says in the terms that it is immediate?

When I logged into her account, it shows zero status credit / points.

Can anyone help with this?
 

wannabeinvestmentbanker

Active Member
Joined
Aug 14, 2014
Messages
602
Points
290
The family pooling SCs and points will show up in your Latest Activities which you have screenshotted
The entry will say (under description column):
Pooled from Velocity Member (insert Velocity number) and Flight number

Given the flights were recent maybe give it up to two weeks after the last flight. If nothing has been posted to your account by then just ring up velocity and they will assist.
I used family pooling for the first time very recently and the return flight was not posting so I rang up and they manually put it through and sped it up so the SCs and points posted that day.
 

wannabeinvestmentbanker

Active Member
Joined
Aug 14, 2014
Messages
602
Points
290
As a quick follow up I assume you are a Velocity Red member as you have no bonus points. In this instance, I would actually recommend sending an email outlining your situation rather than calling as the call centre is located in the Philippines or somewhere where English is not widely spoken and they may have trouble understanding what you are wanting.

I rang up and dealt with the Gold line who are Australians and were very helpful. I rang up on behalf of the person whose account is pooling into mine and explained the situation.
If you do decide to ring make sure you have your partner there and booking reference codes handy to facilitate the process.
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
44,065
Solutions
19
Points
3,300
Qantas
Platinum
Virgin
Platinum
They should post to your account at the same time as they would have posted to the traveller's account - the traveller's account also gets a notation.

e.g. Traveller's account (Gold status):

Processed DateActivity DateDescriptionStatus CreditsVelocity Points
BaseBonusTotal
28 Dec 1427 Dec 14 Brisbane-Melbourne 2004 Points and 15 Status Credits Pooled to Velocity Member 2xx_xx_xx_ VA0123000 0
16 Dec 1411 Dec 14 Thrifty Car Rental Standard Points Earn000 0
15 Nov 1414 Nov 14 Brisbane-Melbourne 2004 Points and 15 Status Credits Pooled to Velocity Member 2xx_xx_xx_ VAxx_000 0

Recipient's account:

Processed DateActivity DateDescriptionStatus CreditsVelocity Points
BaseBonusTotal
28 Dec 1427 Dec 14 Pooled from Velocity Member 2zzzzzzzzz VA0123 151,145859 2,004
16 Dec 1411 Dec 14 Pooled from Velocity Member 2zzzzzzzzz 00504 504
16 Dec 1411 Dec 14 Pooled from Velocity Member 2zzzzzzzzz 06720 672
 
Last edited:
Now with contactless delivery, shop online to get drinks delivered to your door or pick up in-store in 30 minutes. Lowest Liquor Price Guarantee. Biggest Range.

AFF Supporters can remove this and all advertisements

Denali

Senior Member
Joined
Sep 17, 2012
Messages
6,434
Solutions
1
Points
1,800
Screen shot from my Velocity account showing the family pooling.



I will say that sometimes, even though you have your FF number on the reservation, the flights still need to be claimed.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Currently Active Users

Top