Expedia Price Matching a Joke

[lopes2017]

Expedia offers a price match service if a customer can prove they can find a cheaper equivalent airfare (exact same flights).

I managed to find cheaper flights though bestflights.com.au but since all my other flights have been booked through Expedia I decided to provide them with the business if they could price match.

After being told that they would price match, 2.5 months later, I still have not been credited for the difference in flights nor provided with their $50 travel voucher.

This is even after 4 calls to their customer service area, the first 3 calls I was told that the issue has been escalated to "the relevant area" that handles the price matching. The 4th time I was to be called back by a manager within 15 minutes....I am still waiting a day later.

Pathetic. Should have bought the bestflights fare. Has anyone been able to make headway with Expedia on similar issues?

 

[wrldtrvllr]

Had the NZ equivalent (ie. expedia.co.nz) price match a NZ competitor's fare no probs with expedia's price being charged to credit card upfront, refund difference applied a week or so later and $50 voucher credit available pretty much immediately. The voucher is available when you log in to expedia's website - it is not emailed/sent to you.

 

[Raycruz]

Expedia offers a price match service if a customer can prove they can find a cheaper equivalent airfare (exact same flights). ...

Expedia is one of the largest internet based travel reservation system. I know that some airlines have signed up with them. The interesting thing is that Expedia is advertising directly on few airlines websites and they cut their price by approx 4% of retail fare, so the consumers pay a better price booking with them.

With this sort of exposure I don’t see any problem with them to match the price and refund you the difference.

Hope you get your refund soon.

 

[lopes2017]

Good news. Finally got to someone in australia instead of their offshore call centres. Refund and the voucher was processed immediately.

Moral of the story is if you get an overseas call centre when you have a problem, just hang up.