Everyday Rewards Targeted Offers

[Himeno]

Half the time the store managers are not aware of offers in their own catalogue! At least this time they will have an excuse.

lol. Catalogue items have their own section in the sales planning system. Anyone with access to said system (store managers, ASMs, department managers, some department 2ICs and duty managers) should be able to see what items are on special, including what is in the catalogue, for the current week and up to 3 weeks away.
Store managers are meant to go around on the first day of the specials with the catalogue and sales plan and make sure ends and catalogue items have been tied up/ticketed correctly. If the store manager doesn't know what is in the catalogue, then that manager isn't doing their job.

As for these "secret offers" through the rewards program, they are sent through the store comms system. People with access to the comms can see what sort of offers are available in a given week through the rewards program. They won't know if a given shopper in store has that offer, but they will know that such an offer is active.


Anyway, last week I got a 2 week offer. Spend X each week, get Y points. The $ amount was more doable then the previous offer I got, but still very unlikely (a 15% chance of reaching the target instead of a 0% chance). Though, unlike the previous offer email, this one had no option link to reject it and say why.

 

[rainbowgirl]

Do the folks that manage multiple accounts use the same email address for them all, or separate email addresses for each?

I use 3 email addresses for 5 accounts. I'd probably be better off using different email addresses. It was easy under Everyday Rewards to use the one email address but they made a couple of changes to Woolworths Rewards, including email being a login option and I think the system gets confused from time to time. The old usernames still work but there are no new usernames accepted by the system, it either has to be login by email or card number.

I think some of the missing bonus points I've got issues with may have been caused by having 2 accounts with the same email attached to them. That's what happened to me when I was with flybuys and using the same email for both accounts. I had to change the email address on my partner's flybuys account and since then we have only had a few problems.

I'm going to be chasing up some points later in the week and again next week on one of the accounts. Some of the petrol points which should have turned up in October never came through. If they don't come through for the fuel offer that ended recently I'm going to have to chase those as well. I know I used the right card for the offer.

If you have points disputes for 2 accounts which share the same email, put your queries in about a week apart to make it less obvious about what you are doing.

 

[snabbu]

Thanks for the replies.

I'm also using the same email address for multiple accounts. The reason I asked is I've had a problem claiming missing points from a specific account and after using the online help function I've essentially been questioned weather or not the account is actually being used by the account holders name, because the ww rep could see the same email address associated with multiple accounts. They didn't believe the account holder was actually sent the offer I was claiming and asked that I send the offer back to them to prove it, which I did after shaking my head a few times and asking them how they could not see on their end which offers they had sent to a specific card number.

The online rep became quite rude and abrupt after my persistent questioning how they can not know which offers they have sent to which members.

Begrudgingly I sent the original offer email to them, I was then asked to verify the members date of birth and a few other details. I decided to drop the claim and move on but my gut tells me they don't like having multiple cards connected to the same email address.

Food for thought.

 

[rainbowgirl]

Thanks for the replies.

I'm also using the same email address for multiple accounts. The reason I asked is I've had a problem claiming missing points from a specific account and after using the online help function I've essentially been questioned weather or not the account is actually being used by the account holders name, because the ww rep could see the same email address associated with multiple accounts. They didn't believe the account holder was actually sent the offer I was claiming and asked that I send the offer back to them to prove it, which I did after shaking my head a few times and asking them how they could not see on their end which offers they had sent to a specific card number.

The online rep became quite rude and abrupt after my persistent questioning how they can not know which offers they have sent to which members.

Begrudgingly I sent the original offer email to them, I was then asked to verify the members date of birth and a few other details. I decided to drop the claim and move on but my gut tells me they don't like having multiple cards connected to the same email address.

Food for thought.

It was probably the front line help section which in previous incarnations of the program didn't get much access to the members' accounts and were limited in what they could do with the account.

You are probably right that they want members to have a separate email address for each account.

 

[rainbowgirl]

I got a triple points offer on one of the family member accounts. I'm not sure whether we will use it. I was hoping a better offer would come on Sunday.

 

[RAM]

Seems both chains are doing the triple points offers for those who are not good at mental arithmetic.

Gotta love those coupons that give 1,000 bonus points for below your normal weekly shop. Long may that programmer be in the job!

 

[Cossie]

1400 points for buying a kg of coffee that we normally get, I can live with that!

It was on special as well, win, win!

 

[Dr Ralph]

ACTIVATE NOW AND SAVE
8c per litre off instantly!
Spend $10 in any Caltex Woolworths convenience store for an instant 8c per litre saving on fuel.

 

[JohnK]

Birthday offer of $10 off for $30+ spend online.

 

[jbman]

ACTIVATE NOW AND SAVE
8c per litre off instantly!
Spend $10 in any Caltex Woolworths convenience store for an instant 8c per litre saving on fuel.

Same offer but only 6c off!!

 

[drross]

ACTIVATE NOW AND SAVE
8c per litre off instantly!
Spend $10 in any Caltex Woolworths convenience store for an instant 8c per litre saving on fuel.

is that on top of the standard 4c a litre off

 

[Dr Ralph]

is that on top of the standard 4c a litre off

Yes:

'GET UP TO 12c OFF PER LITRE

When you add a 4c off per litre Woolworths supermarket fuel discount receipt'

 

[JohnK]

I received an additional 10c/litre discount for spend of $10 in store at Caltex Woolworths and spend at least $30 on fuel.

Say 40 litres of petrol would be a saving of $4 but aren't most things in store overpriced? $7 for 24 x 600mL Select bottles of water is $1 more than what it costs when it's on special. Any other suggestions?

 

[rainbowgirl]

I received an additional 10c/litre discount for spend of $10 in store at Caltex Woolworths and spend at least $30 on fuel.

Say 40 litres of petrol would be a saving of $4 but aren't most things in store overpriced? $7 for 24 x 600mL Select bottles of water is $1 more than what it costs when it's on special. Any other suggestions?

Woolworths milk and most likely Woolworths bread sell at the same price as Woolworths supermarkets.

 

[boomy]

Today's offer



They're trying to slowly raise the bar (previous offer was 4,000 for $65X2). I found once higher offer gets ignored they will soon enough send another lower offer.

 

[Dave G]

Awww - why have I stopped getting woolies love

 

[whatmeworry]

Easy offer. Another account spend $50 for 1000. Another spend $80 for 2000.

Spend $30*

GET 1000

BONUS POINTS

 

[Tiki]

Spend $165 for 3000 this week and the next week. Still way too high! Not sure if I should ignore the email or activate and fail to meet the target to get them to lower it.

 

[drron]

Spend $80 for 2000 points.Next 2 weeks but not going to be here.
Last 2 weeks has been $50 for 1000 points.

 

[jetcam]

Today i got: get $20 off your shop instantly each week for the next 2 weeks! Hit the ‘activate now’ button and spend $225* in store by next Sunday, 26 February for $20 off instantly.

No option for points this week. Just instant cash back.