Etihad Fare Bases and changing them?

[IrishPete]

Me again - I booked flights through Flybuys - cheaper than I expected! I recommend trying them.

Unfortunately, their booking engine didn't allow me to choose the fare basis the way AmEx did (but even after spending quite some time on the phone to AmEx, they still couldn't get me those very same flights), so I've ended up with the following two economy Fare Bases:

Canberra to Dublin MHWRTAU all the way
Dublin to Canberra HHWRTAU all the way

I think the first is a Classic Fare and the second Flex? I was trying to book Flex both ways - AmEx had Flex for only a few hundred dollars more (because one direction already was Flex), but of course I couldn't book it through them and Flybuys Travel didn't offer the option! - as my point balance (with a little tweaking from purchasing points etc) would allow a lot more upgrading.

Do you any of your bright sparks know if it's possible to change the Fare type AFTER booking?

Thanks in advance.

Of course I've now found that booking through a travel agent has locked me out of choosing seats through Etihad's website, making the upgrade to Business Class a little more important - 13 hours in a middle seat would be hell...

 

[ywwol]

Me again - I booked flights through Flybuys - cheaper than I expected! I recommend trying them.

Unfortunately, their booking engine didn't allow me to choose the fare basis the way AmEx did (but even after spending quite some time on the phone to AmEx, they still couldn't get me those very same flights), so I've ended up with the following two economy Fare Bases:

Canberra to Dublin MHWRTAU all the way
Dublin to Canberra HHWRTAU all the way

I think the first is a Classic Fare and the second Flex? I was trying to book Flex both ways - AmEx had Flex for only a few hundred dollars more (because one direction already was Flex), but of course I couldn't book it through them and Flybuys Travel didn't offer the option! - as my point balance (with a little tweaking from purchasing points etc) would allow a lot more upgrading.

Do you any of your bright sparks know if it's possible to change the Fare type AFTER booking?

Thanks in advance.

Of course I've now found that booking through a travel agent has locked me out of choosing seats through Etihad's website, making the upgrade to Business Class a little more important - 13 hours in a middle seat would be hell...

I don't think you can change the fare class without a cancellation and reissue. Even when you win a bid upgrade, the airline cancels your original ticket and issues a new one.

Your travel agent should be able to put in a seat request on your behalf.

 

[EtihadAirways]

Me again - I booked flights through Flybuys - cheaper than I expected! I recommend trying them.

Unfortunately, their booking engine didn't allow me to choose the fare basis the way AmEx did (but even after spending quite some time on the phone to AmEx, they still couldn't get me those very same flights), so I've ended up with the following two economy Fare Bases:

Canberra to Dublin MHWRTAU all the way
Dublin to Canberra HHWRTAU all the way

I think the first is a Classic Fare and the second Flex? I was trying to book Flex both ways - AmEx had Flex for only a few hundred dollars more (because one direction already was Flex), but of course I couldn't book it through them and Flybuys Travel didn't offer the option! - as my point balance (with a little tweaking from purchasing points etc) would allow a lot more upgrading.

Do you any of your bright sparks know if it's possible to change the Fare type AFTER booking?

Thanks in advance.

Of course I've now found that booking through a travel agent has locked me out of choosing seats through Etihad's website, making the upgrade to Business Class a little more important - 13 hours in a middle seat would be hell...

Hi there, yes you should be able to upgrade your fare with us. Please call our Contact Centre to assist you in doing so and to select the seats for you too. *Marc

 

[IrishPete]

I don't think you can change the fare class without a cancellation and reissue. Even when you win a bid upgrade, the airline cancels your original ticket and issues a new one.

Your travel agent should be able to put in a seat request on your behalf.

Hi there, yes you should be able to upgrade your fare with us. Please call our Contact Centre to assist you in doing so and to select the seats for you too. *Marc

Thanks. Will do. I've been locked out of the Etihad Guest website and it won't generate a password reset, so hopefully we can sort that out at the same time!

 

[EtihadAirways]

Thanks. Will do. I've been locked out of the Etihad Guest website and it won't generate a password reset, so hopefully we can sort that out at the same time!

Can you please specify the problem that you are facing with the Etihad Guest Website and the Password? Please also send us your Etihad Guest Number in a private message. Thank you. *Marc

 

[IrishPete]

Can you please specify the problem that you are facing with the Etihad Guest Website and the Password? Please also send us your Etihad Guest Number in a private message. Thank you. *Marc

From the main booking page, when I try to log in to Guest on the right of the screen, I get the following message:

"Login Failed. Account Locked for the profile entered"

On this page Login - Etihad Guest
I get a different error message:

"Error! Your account is locked. Please click on the link sent to your email address to reset your password"

but I do not receive any email message.

I've sent you my Guest Number in a private message.

 

[EtihadAirways]

Thank you.
Were you able to get in touch with our Contact Centre?
They can normally also assist with the Etihad Guest website error. *Ela

 

[IrishPete]

Thank you.
Were you able to get in touch with our Contact Centre?
They can normally also assist with the Etihad Guest website error. *Ela

I haven't phoned them yet. Sadly my past experience of phoning Etihad has not always been positive, so it's not my first strategy...