This is a question, not a reply but am using this thread is it involves both AA and
Etihad. Think we have been put thru the hoops for a couple of recent award bookings made thru AA for EY flights out and back from Perth. I have opened accounts in the names of my son, his wife, and their daughter and bought points on each. Made outbound bookings using the son's account, and the only hiccup was AAs requirement to use his CC to pay for the fees. Called them back with his details, all OK. About 10 days ago, tried to book the return flights using the daughter-in-laws account, had the booking made, but they advised that they would not only need her CC details, but needed to call her to confirm that she was happy for the points in her account to be used for the booking. Supplied her number, they never called, but later asked us to have her call them. When she did, she was put thru the normal identity checks, but they then asked that she supply both my and my wife's dates of birth, which are readily available on our own accounts. Eventually, finalisation was achieved, but the process seemed unnecessary and over the top. Different procedures were used for the two bookings for no apparent reason. Was concerned that the delay would result in these scarce seats being lost. Wont relax until the confirmation emails are received. Have others encountered this situation with bookings they have made?