Equipment swap

Discussion in 'Virgin Australia Velocity' started by pblackie, May 5, 2014.

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  1. pblackie

    pblackie Member

    Jan 10, 2012
    166
    24
    Perth WA
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    I'm booked on the 1300 Mel - Per flight, booked myself business class on an A330. 0645 this morning I got a call informing me that the aircraft had been swapped to a 737 - but don't worry you are still flying business class. I don't really consider the 737 business offering in the same league as the A330 not Happy Virgin!
     

  2. mannej

    mannej Senior Member

    Mar 16, 2009
    9,426
    2,525
    Perth
    Are you able to move flights to a later/earlier flight to be on the 330?
     
  3. pblackie

    pblackie Member

    Jan 10, 2012
    166
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    Perth WA
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    I could move to the 1730 but that would mean wasting my afternoon and evening
     
  4. docjames

    docjames Senior Member

    Jul 10, 2007
    8,321
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    They have sometimes offered a connection (via SYD or MEL). Can be worth asking for that option.
     
  5. pblackie

    pblackie Member

    Jan 10, 2012
    166
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    Perth WA
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    I looked at re-routing but again it would mean arriving in PER at approx 2100 so a wate of the evening. There's a lot of pi**ed off people onboard and at least 3 have walked off the plane saying they would book another flight. Really not good virgin. Wonder if the virgin rep might want to comment
     
  6. mannej

    mannej Senior Member

    Mar 16, 2009
    9,426
    2,525
    Perth
    I guess there are times where this is unavoidable which is a pity.
     
  7. MarkD

    MarkD Established Member

    Jul 25, 2011
    1,204
    557
    The Ghetto - Ipswich
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    This is why they should not have such a HUGE difference in product offering. J seats should be the same in both (Or of equivalent standard). Y seats, not so much, but when charging $1500+ for a seat, they really need to offer the same product on all flights
     
  8. maninblack

    maninblack Established Member

    Aug 14, 2006
    2,303
    698
    Show me a 'full service' airline that does that. There would be very few. Especially between wide bodies and narrow bodies.
     
  9. AustraliaPoochie

    AustraliaPoochie Established Member

    QF have done this to me for a SYD - BNE flight.
    $80 change fee? No thanks.
    Also a 330 to become a 737.
     
  10. MH_fan

    MH_fan Established Member

    Apr 30, 2009
    1,464
    361
    Sydney, Australia
    But the business seats on the 738s and the domestic 332s are very similar on QF.
     
  11. sydstar

    sydstar Member

    May 31, 2010
    186
    62
    SYD
    There should be no change fee for J (except fare difference). As MH-fan said, the 332 will most likely have the same/similar J product to the 738, so don't see what the issue is for a 1.5hr flight.

    As for the OP, can see why they would be a bit annoyed, but VA seem to have such a gap between the J product offering. I assume no compensation as you still received a J seat and service?

    I can only see this becoming an issue for QF in the future as well, with the new 332 suite being introduced as opposed to the 738 on the CBR-PER run, as well as the odd 738 on the BNE/SYD/MEL-PER legs
     
  12. muppet

    muppet Active Member

    Jun 19, 2010
    637
    178
    They've always moved me to whatever I've wanted at no additional charge.

    Last time was February where my PER - MEL flight of PER - MEL - CBR was subbed to a 737. They moved me to via Sydney (fare difference at the time was about $400). I was on the cheapest flexi using a plat upgrade. I even earned the points for the higher fare - not the fare i paid originally.

    Maybe just ask. I find many people get nothing because they don't ask.
     
  13. serfty

    Moderator

    Nov 16, 2004
    39,050
    7,704
    MEL
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    Not those 330's with skybeds ...
     
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  14. Daver6

    Daver6 Established Member

    Dec 31, 2011
    3,872
    3,281
    PER
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    Yup, not great and I can understand the disappointment.

    However, what exactly would you like Virgin to do about it? If they have to swap the aircraft, they have to do it. If they don't just have another spare A330 laying around, what should they do for you that would make it more acceptable? I don't mean to sound unsympathetic, but let's be realistic here. It is a known risk that aircraft will be swapped out.
     
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  15. bullerdude

    bullerdude Established Member

    Dec 26, 2011
    1,079
    213
    They should be charging less for trans-continental J on the 737 given the product is of lessor quality than that on the A330.

    If you have two different versions of the product, charge appropriately for each one.

    If you went to gold class cinema and received a chair for instance because the couch seat was broken you would expect to pay a lessor price for the reduced service; same deal with airlines this instance with the 737 and A330 products.
     
  16. mannej

    mannej Senior Member

    Mar 16, 2009
    9,426
    2,525
    Perth
    Hard product is only one of the factors they use to base their price for flights.
     
  17. maninblack

    maninblack Established Member

    Aug 14, 2006
    2,303
    698
    A similar comparison flying AC from YVR to YYZ you could get an A319 or a 77W depending on the flight but price is the same, fairly different products in J.
     
  18. straitman

    Moderator

    Apr 27, 2003
    16,604
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    There are many other examples around also.

    Air NZ across the ditch is very different depending on a/c type.
     
  19. R36snowbound

    R36snowbound Member

    Oct 7, 2011
    134
    125
    NSW
    VA is very active with their marketing though, their campagin of "lie flat coast to coast" has been everywhere.


    On my last trip SYD to PER I booked return flexi's and upgraded to J, using two of my comp platinum upgrades.


    SYD to PER, aircraft swap to a 737 and on the way back, found myself on the old A330, where more things don't work that do work (from a passenger perspective / interaction).


    This was dissapointing, kept reminding myself that I had only paid for an economy seat, don't get to mad, plenty of others in the cabin were not impressed and did not hold back when expressing their views to the cabin crew.


    Instead of "lie flat coast to coast", I felt "lied to coast to coast".


    VA just don't have the fleet like QF has and can't switch aircraft without negatively impacting customers inflight experience. They also don't have the same number of services scheduled daily, so when an aircraft change takes place, option is not there to wait another two hours and get on the next flight (coast to coast).


    Out of my last two return trips SYD to PER, I have only experienced the new J product (lie flat) once, not a very impressive statistic.


    As VA grows, hopefully this will change.


    One thing is for sure, VA staff are more customer service focused than QF staff.
     
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  20. maninblack

    maninblack Established Member

    Aug 14, 2006
    2,303
    698
    I'm not so sure on your last comment, a little more cheery I would say.

    Are they growing in any substantive way at the moment?

    I'm certainly getting pretty sick of them, the same same lounge food, the lousy seats and service upfront and their crappy terminal spaces, they are going nowhere much as far as I can see. If QF flew MEL-OOL I don't think I'd hang around VA for long.
     
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