I cannot believe how low American Express had gone. Even Citibank is nowhere as bad as this. They are really driving me to the edge.
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Dear Mr. Chicken,
I received a reply from our Membership Rewards Team today.
As per their reply, the 2x points are not applicable on your Platinum Reserve Credit Card. The charge from 'Hotelclub Pty Limited' falls under retail category and not travel or dining; therefore, it is not eligible for the bonus points.
In order to discuss the matter further, please contact our Membership Rewards Team directly at 1800 059 388 or +612 9271 4011 (from overseas) and one of our specialists will assist you accordingly.
We regret any inconvenience caused and look forward to assisting you.
Sincerely,
xx_
Email Servicing Team
American Express Digital Services
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Please advise what exactly they 'retail'? I cannot see they actually retail any goods on
Book Cheap Hotels Deals, Budget & Luxury Accommodation | HotelClub . All I see are hotel rooms and nothing else.
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Dear Mr. Chicken,
The Membership Rewards points earning structure on your Platinum Reserve Credit Card is as follows.
- 3 points per dollar spent at tens of thousands of restaurants in Australia (Please visit
Merchant Geo)
- 2 points per dollar spent at Airlines, accommodation, major cruise and tour operators paid directly or through travel agencies. Spend in foreign currency, both overseas and online.
- 1 points per dollar spent everywhere else, excluding the providers below.
- 0.5 points per dollar spent on utilities, which are gas, water and electricity providers. Insurance (except insurances offered by American Express); Telecommunications providers, which includes goods and services purchased from phone, mobile and internet service providers; Government, bodies including the Australian Taxation Office, Australia Post, federal/state and local government bodies.
Mr. Chicken, your transaction of $120.95 from 'Hotelclub Pty Limited' (billed on 13/10/12) didn't fall under the category of travel or dining; therefore, it is not eligible for 2x or 3x points. It falls under the category of transactions which are eligible for 1 point per dollar spent and these transactions are basically classified as retail transactions.
If you wish to discuss the matter further, please contact our Membership Rewards Team directly at 1800 059 388 or +612 9271 4011 (from overseas) and one of our specialists will assist you accordingly.
We apologise for the inconvenience caused and look forward to assisting you.
Sincerely,
xx_
Email Servicing Team
American Express Digital Services