Thank you for your email.
As you may know we no longer send points directly to Qantas Frequent Flyers but send them via your Everyday Rewards account. We do have an EDR card on file xx_xx_xx_. I'll ask you to please check this is the correct card as you have not updated it with us recently. I'll also ask you to check that you have connected this card to your Qantas Frequent Flyer account as we can not do that for you I'm sorry. To do this you can go to
www.everydayrewards.com.au and log in to your account to check. If you have not connected these you would not have been getting these points.
After checking your account with us I can see we have tried to send the points through to this card but it has come up 'rejected'. There could be a couple of reasons for this, if we have the wrong number it will not go through or if the surname we have on your account (
QF WP) does not match the surname on the card.
If you could get back to me via return email with the correction of either of these things, or if they are correct you may need to contact Everyday Rewards at 1300 101 234 and find out why they have been rejecting the points.
Please do not hesitate to contact us again if we may assist you further in any way.
Kind Regards,
Customer Care Advisor
Sales and Service Centre
Cellarmaster Wines Pty Ltd