Don't even get me started on Westpac's call centre!!! Everyone gives the Indian call centres a bad wrap, but personally i think 3's Indian call centre is a thousand times better than Westpac's local call centres!
In short, i had some transactions processed as cash advances, which i never expected. So I called and they said they'll reverse the charges. First time it happened they didn't reverse anything, despite me getting a reference number that it was done.
Called back again, argued with 2 levels of "support" then finally they revered it. I gave them the reference number and they said there was no record on my account of anything ever been credited. I was thinking what the hell!!
Despite me paying out the full balance after the first cash advances were charged (over $12k at the time) which wasn't going to be due for another 3 weeks, so I was peeved that I had to cough up the cash so early, but nonetheless i did.
I get the statement and interest's still been charged!! I call again and again battle through 2 levels of "support" and after over 40 mins on the phone they said they'll credit me the interest.
I was promised that this was the end of it and no more interest will be charged, but you wouldn't believe it, last month there was yet another interest charge. it was only about $2.50 but the fact that interest was still being charged was a real worry. It was $2.50 then, god knows what it'd get to the following month!
3 levels of "support" later and i finally spoke to someone who had some knowledge and professionalism. He gave me his personal salary number and said to ask for him if i have anymore problems but he assured me that I wouldn't. I told him politely that i'd been "assured" 3 times already that it was all over but wasn't.
Another farce was my mum's additional card. She was called into the brach for ID (fair enough). However the letter she received looked so dodgy and unprofessional that i thought a 5 year old wrote it!
No logo on the envelope, no letterhead on the page, page folded into 4 sections, very croodely at that! It looked so bad that i seriously had doubts it was from one of the country's largest banks!
I went into the branch to tell them how unprofessional it was and the only explanation i got was that it was "blah blah" the woman that sent the letter, so it seemed that was her standard and they were content with that! I was told i'd get a call back from her, over 6 months later i'm still waiting!
Anyway, my mum takes the letter to a branch and she gives 100 points ID and the guy photocopies it all. He said its fine and went to the back to get it all authorised. 15 mins later (you'd think it'd take a couple of mins) they come out and say that's fine and thank her for coming in.
The next evening, my mum gets a call and they said she has to come back, it wasn't enough ID!!! According to the letter there was 115 points of ID in all the documents she produced, how that was not enough I cannot comprehend!
They funny thing is that I, the primary cardholder only had to produce my licence when picking up the cards and nothing more, no 100 point ID check or anything!
End of Rant!
