E-Rewards Error Message. | Australian Frequent Flyer
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E-Rewards Error Message.

Genji88

Member
Joined
Nov 13, 2016
Messages
106
I have my E-Rewards account linked to earn Velocity points.

Whenever I get a new phone, I seem to be able to complete E-Rewards surveys without hassle. However after a month or two of using my phone, I get the following message -

An Error occurred -
It appears you are accessing this survey from a location that is different from the country for which this survey is intended.
Please try again later.

This happens to the point I can only even begin a survey once in a blue moon.
I currently use a Galaxy S9+.
Any advice as to tweaking my settings for my phone or general account so I can complete E-Rewards surveys successfully?
 

Flashback

AFF Supporter
Joined
Oct 29, 2006
Messages
8,600
Flights
My Map
Is the mobile network you were on before/after the same?

I often get that message when I travel (I'm UK based and therefore using e-r.co.uk), so I just VPN back to the UK and it works fine. Sometimes I find it uses location services though and that will trigger the message if you're not in the usual place you'd be doing them from.
 

Genji88

Member
Joined
Nov 13, 2016
Messages
106
I rarely leave the country, & travel mainly domestically. When I get a new phone I can answer them regularly, but after a month I get the error message again.
 

Flashback

AFF Supporter
Joined
Oct 29, 2006
Messages
8,600
Flights
My Map
I rarely leave the country, & travel mainly domestically. When I get a new phone I can answer them regularly, but after a month I get the error message again.
Perhaps try clearing the app cache, maybe there's a cookie or something that's causing it?
 

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