DSC dummy bookings - what should I do with them?

RSD

Active Member
Joined
Feb 13, 2010
Messages
830
Points
305
I've got three Flex DSC bookings from Barcaldine to Longreach which are due to take off in a couple of weeks. Any thoughts on what I should do with them? To be honest it is that long since I even considered taking a flight I can't even remember what we are supposed to do with them!! Help!!
 
AMX001595_Travel-Insider_1100x260

sudoer

Established Member
Joined
Feb 23, 2015
Messages
2,059
Solutions
3
Points
575
I've got three Flex DSC bookings from Barcaldine to Longreach which are due to take off in a couple of weeks. Any thoughts on what I should do with them? To be honest it is that long since I even considered taking a flight I can't even remember what we are supposed to do with them!! Help!!

The DSC validity period is end of Feb right? If they're flex just get a refund, assuming you don't need the SC / want to roll it over into your next year.
 

madrooster

Established Member
Joined
May 21, 2012
Messages
2,147
Solutions
3
Points
570
Qantas
Platinum
Virgin
Gold
The DSC validity period is end of Feb right? If they're flex just get a refund, assuming you don't need the SC / want to roll it over into your next year.

Flex Y fares have a refund fee of $99, before departure. You forfeit the fare if you don't cancel by the deadline.

Code:
  CANCELLATIONS
    BEFORE DEPARTURE
      CHARGE AUD 99.00 FOR CANCEL/REFUND.
         NOTE -
          1.CANCELLATIONS  MUST BE MADE ATLEAST 30 MINUTES
          PRIOR TO THE SCHEDULED FLIGHT DEPARTURE TIME.
          CANCELLATIONS MADE WITHIN 30 MINUTES OF THE
          SCHEDULED FLIGHT DEPARTURE TIME OR AFTER THE
          SCHEDULED FLIGHT DEPARTURE TIME ARE NOT PERMITTED
          AND CONSTITUTE A NO SHOW.
          ---
          2.THE  CANCELLATION FEE IS SHOWN AS AUD90.00 AND A
          AUD9.00 UO.
          ---
          3.WHEN  REFUNDING AN UNUSED OR PARTIALLY USED
          TICKET REFUND THE UNUSED TICKET VALUE LESS THE
          APPLICABLE CANCELLATION FEE ONCE ALL TRAVEL ON
          THE TICKET HAS BEEN COMPLETED. IF THE TICKET HAS
          BEEN REISSUED FROM A NON-REFUNDABLE FARE THE
          ORIGINAL REFUND CONDITION APPLIES.
          ---
          4.FAILURE  TO CHECK IN AND/OR BOARD A HELD FLIGHT-                   
          NO-SHOW - RENDERS THE COUPON VOID AND NO LONGER                      
          VALID FOR TRAVEL OR EXCHANGE.                                        
          ---                                                                  
          5.CANCELLATION  FEES AS DESCRIBED ARE WAIVED FOR                     
          THE DEATH OF THE PASSENGER OR FAMILY MEMBER OR THE                   
          WARD OF A LEGAL GUARDIAN.                                            
                                                                               
    AFTER DEPARTURE                                                            
      TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/REFUND.                       
                                                                               
    ANY TIME                                                                   
      TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW.

On top of that, you also have to pay a fee in order to use them for someone else. See this section in the rules:

Code:
  CHANGES

    ANY TIME
      CHANGES PERMITTED FOR REISSUE/REVALIDATION.
         NOTE -
      <snip>
          ---
          4.NAME CHANGES ARE PERMITTED WITH NAME CHANGE FEE
          OF AUD99.00 PLUS ANY FARE/TICKET TAX DIFFERENCE IF
          APPLICABLE. THE NAME CHANGE FEE IS SHOWN AS
          AUD90.00 / AUD9.00UO AND IS COLLECTED VIA EMD-S
          USING RFIC CODE D AND RFISC CODE 98I.
          TO BE ELIGIBLE FOR A NAME CHANGE ALL COUPONS ON
          THE TICKET MUST BE UNUSED AND TRAVEL MUST NOT HAVE
          COMMENCED ON THE ENTIRE TICKET.
          REFER TO QANTAS DOMESTIC RETAIL NAME CHANGE
          POLICY FOR CONDITIONS.
          EXCEPTION - WHERE QCI CODE IS PRESENT ON THE
          TICKET - NAME CHANGE FEE DOES NOT APPLY.

Whilst many here thought it may have been a great alternate way to secure DSC, unfortunately it is worse than the old gift voucher method in terms of flexibility (no name changes for free) and validity (1 year normally). Due to Covid I think QF has extended the validity until end of 2022 however, but it wouldn't carry any DSC.
 

madrooster

Established Member
Joined
May 21, 2012
Messages
2,147
Solutions
3
Points
570
Qantas
Platinum
Virgin
Gold
Didn't realise this, is this only for domestic or international also?

Domestic only. International there's no refund penalty, but there is a stiff no show fee if you don't cancel in time.
 

RichardMEL

Senior Member
Joined
Mar 28, 2014
Messages
5,378
Solutions
3
Points
975
hope QF cancel the flight(s) then you can ask for the value to be either refunded, or issued as voucher - with DSC attached till the end of the year as they seem to be still offering?
 

sudoer

Established Member
Joined
Feb 23, 2015
Messages
2,059
Solutions
3
Points
575
Domestic only. International there's no refund penalty, but there is a stiff no show fee if you don't cancel in time.

Just trying to think outside the box, but domestic Flex Y allows free changes right?


Your original fare may be used as credit towards a new fare of equal or higher value, provided the new fare conditions are met.

At the time of making the change you must pay:
any fare difference between the fare for your new booking and the original fare.
Once your booking is made the current service fee can be viewed anytime at qantas.com/your booking.

Your new booking must be for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued.

Hypothetically, could you 'change' the booking to an international route booked as Flex Y, pay the difference, then cancel and get a full refund per the International Flex Y rules..?
 

Matt_01

Established Member
Joined
Mar 12, 2016
Messages
2,687
Points
815
Qantas
Platinum 1
Virgin
Platinum
@RSD similar to what @sudoer posted you could change your booking by changing x2 of your flights back to credits then call up QF and change the third booking to a cheap domestic J fare and use the x2 credits as part payment to make up the fare difference and pay any balance via CC. You can then cancel the J booking for a full refund without having to pay any fees. You will just have to wait for the refund to come through.
 
Last edited:

Rangalad

Member
Joined
Dec 15, 2012
Messages
215
Solutions
1
Points
225
IIRC- The most restrictive fare rules apply. $99 cancellation fee still applies.
 

Matt_01

Established Member
Joined
Mar 12, 2016
Messages
2,687
Points
815
Qantas
Platinum 1
Virgin
Platinum
IIRC- The most restrictive fare rules apply. $99 cancellation fee still applies.
You are not correct and may need to take a closer at the rules around what is considered a change or cancelation as well as accepting a credit rather than a refund. These are where the QF rules become tricky and are two very different things.

When the Feb 20 DSC offer came out I asked a question which I assumed most would glance over seen here @CaptJCool provided the answer and it would seem that a few jumped on board with the idea. Fast forward a few months in a post Covid break out I had 20+ QF flex (Y) flights (BCI-LRE) that were only booked as they were cheap and could be changed or converted to credits without a fee. In May 20 I started combining these into domestic J bookings and then cancelled, the only cash that was not returned was the CC fee for some bookings only. The $99 cancellation fee was never applied when cancelling the J booking.
 

madrooster

Established Member
Joined
May 21, 2012
Messages
2,147
Solutions
3
Points
570
Qantas
Platinum
Virgin
Gold
You are not correct and may need to take a closer at the rules around what is considered a change or cancelation as well as accepting a credit rather than a refund. These are where the QF rules become tricky and are two very different things.

When the Feb 20 DSC offer came out I asked a question which I assumed most would glance over seen here @CaptJCool provided the answer and it would seem that a few jumped on board with the idea. Fast forward a few months in a post Covid break out I had 20+ QF flex (Y) flights (BCI-LRE) that were only booked as they were cheap and could be changed or converted to credits without a fee. In May 20 I started combining these into domestic J bookings and then cancelled, the only cash that was not returned was the CC fee for some bookings only. The $99 cancellation fee was never applied when cancelling the J booking.

You got lucky doing this then. Most likely they were overwhelmed enough with the workload that they did not look at your ticket properly.

If it's handled strictly by the book, the most restrictive rules apply, meaning the $99 refund penalty would apply. When you upgrade fare type, the change conditions of the new fare would apply but the most restrictive refund rules would apply still.

Code:
          3.WHEN  REFUNDING AN UNUSED OR PARTIALLY USED                         
          TICKET REFUND THE UNUSED TICKET VALUE LESS THE                        
          APPLICABLE CANCELLATION FEE ONCE ALL TRAVEL ON                        
          THE TICKET HAS BEEN COMPLETED. IF THE TICKET HAS                      
          BEEN REISSUED FROM A NON-REFUNDABLE FARE THE                          
          ORIGINAL REFUND CONDITION APPLIES.
 
Last edited:

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,873
Points
570
Yes, this was magical.

I converted seversl to flight credits and left the other two as “live” bookings.

QF Shifted one from the 100th anniversary date so I ignored it until I got emailed and phoned (from a NZ Number) and then took the refund.

the second one UNCHANGED from 31 December was refunded in full. As it’s a flexi Y and common business practice for these to be cancelled and refunded (or so I thought....)
 

Matt_01

Established Member
Joined
Mar 12, 2016
Messages
2,687
Points
815
Qantas
Platinum 1
Virgin
Platinum
You got lucky doing this then. Most likely they were overwhelmed enough with the workload that they did not look at your ticket properly.

If it's handled strictly by the book, the most restrictive rules apply, meaning the $99 refund penalty would apply. When you upgrade fare type, the change conditions of the new fare would apply but the most restrictive refund rules would apply still.

Code:
          3.WHEN  REFUNDING AN UNUSED OR PARTIALLY USED                        
          TICKET REFUND THE UNUSED TICKET VALUE LESS THE                       
          APPLICABLE CANCELLATION FEE ONCE ALL TRAVEL ON                       
          THE TICKET HAS BEEN COMPLETED. IF THE TICKET HAS                     
          BEEN REISSUED FROM A NON-REFUNDABLE FARE THE                         
          ORIGINAL REFUND CONDITION APPLIES.
I am aware of this rule however I have been using the same process for the past few years and it has always worked. I stumbled across it by accident after cancelling a J booking that had been made using various flight credits.
 

JasonK

Junior Member
Joined
Mar 25, 2020
Messages
17
Points
40
I have one of these DSC flex credits as well and my travel credit is due to expire on Thu 25 Feb 2021 (it didn't automatically extend like all the others). Do you think Qantas will extend the date of this if I call them up? thanks
 

CaptJCool

Established Member
Joined
May 31, 2012
Messages
1,873
Points
570
I have one of these DSC flex credits as well and my travel credit is due to expire on Thu 25 Feb 2021 (it didn't automatically extend like all the others). Do you think Qantas will extend the date of this if I call them up? thanks
I’m pretty sure it’s addressed here
  • Flight Credits are valid until the expiry date shown, with the exception of Flight Credits for which an extension has been applied.
    - Any existing, unused Flight Credits issued after 31 January 2019 originally booked for travel until 31 March 2021 are valid for bookings and travel until 31 December 2022. This will take a few weeks to update in the system. Just request your flight credit before your scheduled date of departure.
 

JasonK

Junior Member
Joined
Mar 25, 2020
Messages
17
Points
40
Thanks, I meet that condition for that booking but that particular flight credit hasnt updated with an expiry date (all my other ones have updated to 31 Dec 2022 - even bookings I cancelled only just last week).
 
Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Coles, Apple, Microsoft and much more. Free to join and no catches!

AFF Supporters can remove this and all advertisements

Top