Perhaps if I hadn't checked in online, someone would have actually told me I was being downgraded before I opened my boarding pass 5 minutes before reaching the gate. The lack of communication is probably the most frustrating thing. That would also have given me the opportunity to pick a more suitable seat than 10F.. which I think is the only 'window' seat on the plane without an actual window.Interesting to read that it happens to P1's though (and really surprised by that). When it happened to me I was temporarily down to Silver, and was told based on their policy that it was the person with the lowest QFF status that got bumped to Y. Although the QF staff member was very kind when she had to do the downgrade, she spent a couple minutes complaining about how bad the policy was
Hey. Better than being removed from the plane...clearly an enhancement has been enacted.
Qantas - the spirit of we will do whatever we want and the PAX cannot do anything about it except be inconvenienced. Your bundle of (no) rights has been delivered.
Why would Qantas be flying a pilot at what, I assume, is late notice?
I know it's not a massive inconvenience but I totally sympathize with the OP here. They had a seat in J and because Qantas need to move a pilot from A to B, they get bumped. If a P1 does not outrank any of the other 11 pax in J, that seems incomprehensible to me. It also says Qantas need to be more proactive. What about the pilot use the jump seat or Y seats? Sure, the pilots have an agreement, but so does the OP! If you want to repair your reputation with your most valuable customers, you don't invol downgrade them without even talking to them first.
I would think most likely because of sick leave given the late notice. Equally, it could be they were routed to SYD for really any reason and had to get home following their shift.
I'll just flag I'm a WP, not P1. But I would think it comes down to who has paid the most for their seat, and possibly the time the seat was booked - although I might hope to outrank a SG passenger who also booked a classic flight reward even if they booked a couple of months prior, I assume there weren't many (?any) other classic flight reward seats on that plane in U that might have given me a shot of not being the first off. Additionally, I don't know how many people were bumped as it's possible I wasn't the only one.
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It's not about being displaced as such. It's how Qantas handles the displacement and the attitude of take it or leave it.
Was going to make the same comment. Most of realise these sort of things can and do happen. QF should have a standard process for dealing with it which involves some sort of recompense for the inconvenience, and not just the points or the fare difference between discount J and full Y . Particularly in the OP's case, where there would be no points difference on MEL-SYD-ADL in J and MEL-SYD(J)-ADL(Y)..
And not have to make people
I asked about this before at the Sydney domestic business lounge service desk and was told the reason they don't automatically process refunds for downgrades is because there will still be a "regrade flag" on the booking and a chance that when boarding commences, we may still get the J seats that we paid for if someone doesn't show (although we know the chance of that happening is near 0 on 737 flights).
Hmmm. We had to initiate it and the plane was delayed departing because the pilots delayed boarding. So ?
The long and short of it is we had to chase them up for weeks on end to get the points refunded, a process that we had indicated to the service desk should have been automatic as we were the ones being inconvenienced.
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