Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[RooFlyer]

My first post!

Welcome to AFF.

As Pushka said, quite the thread to start of on!

If you go over to introductions, you'll get another dollop of welcomes

 

[JohnK]

My SYD JFK J flights have only increased by about $3 so far so talk of QF increasing fares during the promo arent true just yet.

A lot of paranoia in this thread about airfares increasing during this promotion.

Purely a coincidence if that's the case.

 

[comforttravel]

When Qantas can’t get basic IT correct when booking then I think the delayed bookings are fine.
Today I was logged in to MrP’s account to make a booking. I tried to use a voucher but couldn’t so I had to start again. I was still logged in according to the top right. I went ahead to book a paid for booking and website seemingly it thought I wasn’t logged in. Had to enter MrP details as though as I wasn’t logged in. Went to select seats and all the first 20 odd rows were blocked. He is WP.
Gave up. Waited 30 mins then tried on iPad. Logged in and booked paid flight. When selecting seats all the usual rows were available as WP. Useless.

I had to fill in the details once but in that case, firstly I opened up the booking page, THEN I logged on. On making the booking, it didn't recognise my login to auto-fill my details. Maybe it's a IT glitch that you have to be logged in as a QF member before opening the booking page for your details to be auto-filled.

 

[austom]

When Qantas can’t get basic IT correct when booking then I think the delayed bookings are fine.

Today I was logged in to MrP’s account to make a booking. I tried to use a voucher but couldn’t so I had to start again. I was still logged in according to the top right. I went ahead to book a paid for booking and website seemingly it thought I wasn’t logged in. Had to enter MrP details as though as I wasn’t logged in. Went to select seats and all the first 20 odd rows were blocked. He is WP.

Gave up. Waited 30 mins then tried on iPad. Logged in and booked paid flight. When selecting seats all the usual rows were available as WP. Useless.

One situation in which I can see them having fixed this is someone high up at QF cottoned on and sent a terse email along the line of “Fix this” to an underling.

Rational prioritisation of IT issues goes out the door when a senior manager gets involved.

 

[kermatu]

Welcome bombie. And what a thread to start on

I think ‘delayed bookings’ is an apt term.

Personally I refer to them as 'variable other use credit held expense redeemable services'.

 

[Jenya]

...will be interesting to see how long before they post (following weekend is my bet) - or will we wait until the end of the T&C's period. Somewhat glad that I don't have bookings spread through to the end of the offer, like the one 12 months ago.

So what you saying is for last year DSC promotion you only got normal amount of SC posted on your account just after flight in each case, and the bulk difference of awarded SC was posted at the end of promotional period a year later?

 

[TheRealTMA]

So what you saying is for last year DSC promotion you only got normal amount of SC posted on your account just after flight in each case, and the bulk difference of awarded SC was posted at the end of promotional period a year later?

No, not for us. DSCs posted within a day or so of the normal points and SCs.

But they can take longer. We never had to wait until end of promotion since that would upset your qualification for SG and WP redemptions.

 

[QF WP]

So what you saying is for last year DSC promotion you only got normal amount of SC posted on your account just after flight in each case, and the bulk difference of awarded SC was posted at the end of promotional period a year later?

No, I've never had any problems with processing the flights or DSC's - unlike others having to contact QF to get them to manually process the DSC's in the stated T&C time frames.

What I was trying to portray is that with last years DSC offer, I bought vouchers and have been slowly using them over the entire promo period. This years DSC, I have just bought a number of paid flights (6) and NO vouchers. They are all in the next 3 weeks. I'm relieved that I don't have to be worried about forgetting about the vouchers and losing the cost per voucher.

 

[mtbsafari]

Dang ... I missed this by one day.

I’m sure QF sent something in the mail last year.

Oh well, will book the F to Europe on Etihad instead.

What we've all been waiting for!

Registration link is on the Qantas home page.

Book an eligible Qantas operated flight between 1 February and 5 February 2018, for travel from 12 February 2018 to 20 January 2019.

 

[joelsoo]

Booked a trip to middle east but only to find out double status only valid for Qantas operated flights. In the end, cancelled the tickets and flying a more direct and cheaper priced tickets. Sad...

 

[mviy]

I missed this by one day.

I’m sure QF sent something in the mail last year.

With global offers like this QF still tends to target the emails. The timing is always a bit of a surprise. Like last year the promo has come earlier than I expected.

 

[Pushka]

Personally I refer to them as 'variable other use credit held expense redeemable services'.

Ha. I only realised the acronym once I’d got halfway through.

 

[Jacques Vert]

My first post!

Its sad how everyone is trying to argue with me, I'm just providing my 2 cents, I didn't make the rules and I can't change them even if your argument is valid.

Welcome to both of you.

Hey PP, as others have said, don't take any of this personally. I, for one, have enjoyed reading your posts and getting some perspective from inside, pleb or otherwise. Please hang around.

For the record, I have used the FTDs before but this time I was able to book all my future flights for 12 months within the booking period. If it wasn't for all the confusion QF have created I may have bought a couple of FTDs just in case, but didn't bother.

I did however use a couple of gift vouchers purchased during the Amex promotion last year. I will have to call after flying to have them manually loaded, but I can live with that.

JV

 

[cmon0005]

Anyone had success booking a child as a 2nd passenger on a voucher, it defaults to adults for all pax?

 

[Princess Fiona]

Anyone had success booking a child as a 2nd passenger on a voucher, it defaults to adults for all pax?

Yes, I changed a voucher purchased to one adult and one child via the call centre a year or two ago.

 

[cmon0005]

Yes, I changed a voucher purchased to one adult and one child via the call centre a year or two ago.

Thank you Fiona, I'll give it a go.

 

[Vic]

I'm struggling to see how book between 1 Feb and 5 Feb reasonably means book between 1 feb and 20 jan next year.
An IT glitch making this work does not make it reasonable to think that 1 - 5 feb includes 6 feb to 20 jan.

I sure a lawyer could reasonably make the case that delayed booking to gain a benefit against the conditions is fraudulent.

 

[DC3]

I'm struggling to see how book between 1 Feb and 5 Feb reasonably means book between 1 feb and 20 jan next year.
An IT glitch making this work does not make it reasonable to think that 1 - 5 feb includes 6 feb to 20 jan.

I sure a lawyer could reasonably make the case that delayed booking to gain a benefit against the conditions is fraudulent.

The term of fraudulent seems rather heavy.

Anyway, delayed bookings made by 20/1/19 may well be within the terms of the offer anyway. We'll find out soon enough once some of those flights have been taken.

 

[mviy]

I sure a lawyer could reasonably make the case that delayed booking to gain a benefit against the conditions is fraudulent.

Proving that was the intent could be difficult and probably not worth QF’s while to needlessly annoy loyal customers.

 

[Jack_OC]

I'm struggling to see how book between 1 Feb and 5 Feb reasonably means book between 1 feb and 20 jan next year.
An IT glitch making this work does not make it reasonable to think that 1 - 5 feb includes 6 feb to 20 jan.

I sure a lawyer could reasonably make the case that delayed booking to gain a benefit against the conditions is fraudulent.

The problem is, you are not reading the T&Cs, or even what other members are saying. Nobody said "book between 1 Feb and 5 Feb" means "book between 1 feb and 20 jan next year" (obviously).

The relevant clause in the (amended) T&Cs states: "Flight gift vouchers purchased but not redeemed for an eligible flight booking during the promotion period will not earn double Status Credits."

As I'm sure you will agree, there is no mention of any specific dates in that clause. Are you with me so far? That's the crux of the issue.

This means we have to know what "the promotion period" means in order to interpret this clause, but QF has failed to define that in the T&Cs. However, one perfectly reasonable interpretation is that the promotional period is between 12 February 2018 and 20 January 2019, as those are the dates when travel must be undertaken in order to be eligible. Therefore, it is perfectly reasonable to interpret this clause as saying "if you use a gift voucher, it must be redeemed for a flight that departs between 12 February 2018 and 20 January 2019".

By the way, aside from the ambiguity about what "promotion period" means, there is also a further source of ambiguity: the "during the promotion period" part of this sentence could refer to either (a) the time of redeeming the voucher or (b) the time of the flight.

In summary, QF's T&Cs are so badly written that they are meaningless, so there is no possibility of QF taking action against anyone who has purchased vouchers for use with this promotion. The other way around is potentially a different story though.