Hi AFF team,
I searched here and Google and came up blank.
I was on a JASA yesterday and my plane went non-operational in Canberra due to arrive in Sydney - QF1516 (717 with Business) and was placed on an immediate departure for all our QF1516 passengers, the next service which my then was late to depart because they were waiting for us a QF1468 (Dash 8 - 400).
Was directed to the service desk for new tickets (this includes all passengers, just myself and one other sitting in J) and was told by the lady behind the counter, you have a connection to Brisbane so its too hard to do anything ring the service centre for compensation.
Did not have much time as the flight was due to leave and what was I going to do? On researching today, I should have left at 09:55, next J cabin is at 18:30 so a significant wait also.
I went looking to see if there is guidance on what I would receive - free upgrade certificate, refund of percentage of fare etc and couldn't find anything online to say it has happened domestically - but that could be my search terms.
The fare was a JASA - 32,000 points + $490.16 to go BNE-SYD-CBR, CRB-SYD-BNE same day (31/12)
I am looking to ask you all, is there any precedent or policies I should be aware of when I am calling the call centre tomorrow (Thursday 2nd)?
I searched here and Google and came up blank.
I was on a JASA yesterday and my plane went non-operational in Canberra due to arrive in Sydney - QF1516 (717 with Business) and was placed on an immediate departure for all our QF1516 passengers, the next service which my then was late to depart because they were waiting for us a QF1468 (Dash 8 - 400).
Was directed to the service desk for new tickets (this includes all passengers, just myself and one other sitting in J) and was told by the lady behind the counter, you have a connection to Brisbane so its too hard to do anything ring the service centre for compensation.
Did not have much time as the flight was due to leave and what was I going to do? On researching today, I should have left at 09:55, next J cabin is at 18:30 so a significant wait also.
I went looking to see if there is guidance on what I would receive - free upgrade certificate, refund of percentage of fare etc and couldn't find anything online to say it has happened domestically - but that could be my search terms.
The fare was a JASA - 32,000 points + $490.16 to go BNE-SYD-CBR, CRB-SYD-BNE same day (31/12)
I am looking to ask you all, is there any precedent or policies I should be aware of when I am calling the call centre tomorrow (Thursday 2nd)?