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Dogs on a plane a tough call for airlines
It's no exaggeration to say that, without her dogs, Monique Juniper could die.
A diabetic, Ms Juniper can experience debilitating crashes without warning, if it were not for her dog Luigi and the warning he gives when he smells that her glucose level is getting low.
Younger dog Nikolai is learning the trick, both are classed as helper dogs, vital to her wellbeing, helping her to get around.
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In the case of airlines, CASA regulations provide for dogs to accompany people who are either visually or hearing impaired. Other kinds of assistance dogs are to be assessed on a case-by-case basis. In practice, this means that airlines are left to create their own policies.
Ms Juniper is also planning a trip to Darwin, and says she would like to fly with Qantas. She is finding this difficult as well. Her dogs are accredited by a body recognised by Tiger, but not by Qantas.
Such discrepancies in airline policy is another reason why Ms Juniper is angry.
An interesting dilemma and one that needs to be resolved quickly for all concerned. We definitely do not want to go the way of the US where certification is often done by companies of dubious credibility.