juddles
Suspended
- Joined
- Aug 2, 2011
- Posts
- 5,283
- Qantas
- Platinum 1
G´day there all,
a small ¨first world¨ issue I have is with the lack of training of those dear folk that control entry to lounges. The beloved ¨lounge dragons¨¨.
Surely it is not a difficult job. These people should be experts at eligibilty, etc. If it takes more than a few hours to teach the rules for entry, I would be amazed.
But perhaps airlines are guilty of not clarifying their hazy rules? Leaving staff to sink or swim, or enforce unpopular enhancements?
In any case, I hoped that if people could share their experiences here, it gives some focal point for where the issues lie. And it gives airlines the opportunity to see and resolve small issues that affect their ¨most valued¨ customers.
So any perceived difficulties with lounge staff - please share your experience!!
a small ¨first world¨ issue I have is with the lack of training of those dear folk that control entry to lounges. The beloved ¨lounge dragons¨¨.
Surely it is not a difficult job. These people should be experts at eligibilty, etc. If it takes more than a few hours to teach the rules for entry, I would be amazed.
But perhaps airlines are guilty of not clarifying their hazy rules? Leaving staff to sink or swim, or enforce unpopular enhancements?
In any case, I hoped that if people could share their experiences here, it gives some focal point for where the issues lie. And it gives airlines the opportunity to see and resolve small issues that affect their ¨most valued¨ customers.
So any perceived difficulties with lounge staff - please share your experience!!