ff-jr
Member
- Joined
- May 2, 2009
- Posts
- 114
I've tried searching for any similar posts to no avail...
I had a recent trip to America with stays at several Hilton properties between late May and early September (the majority of them being late May/early June, during the double points promo). No points had posted for each of the relevant stays so I contacted Velocity's retro team (within due time) to process the points. Yesterday I received the following response:
"We have investigated your request and found that your earning style with Hilton HHonors is points only and does not allow you to earn miles with Velocity Rewards. Unfortunately, we cannot change your Hilton HHonors earning style retrospectively."
I checked my HHonors account and my earning preference is set to miles with Velocity being my preferred partner (this is something that was confirmed when I registered for the double points promo prior to any of these stays). This certainly hasn't changed at any stage since I signed up with HHonors as I only registered with the intention of diverting all earnings to my Velocity account.
Has anyone had similar problems/dealings with Velocity/HHonors? Any advice or outcomes?
I had a recent trip to America with stays at several Hilton properties between late May and early September (the majority of them being late May/early June, during the double points promo). No points had posted for each of the relevant stays so I contacted Velocity's retro team (within due time) to process the points. Yesterday I received the following response:
"We have investigated your request and found that your earning style with Hilton HHonors is points only and does not allow you to earn miles with Velocity Rewards. Unfortunately, we cannot change your Hilton HHonors earning style retrospectively."
I checked my HHonors account and my earning preference is set to miles with Velocity being my preferred partner (this is something that was confirmed when I registered for the double points promo prior to any of these stays). This certainly hasn't changed at any stage since I signed up with HHonors as I only registered with the intention of diverting all earnings to my Velocity account.
Has anyone had similar problems/dealings with Velocity/HHonors? Any advice or outcomes?