Denied entry to QF Business Lounge when connecting to International OW

[xen0n33]

Hi all,

Apologies if this has been answered many times before, I could only find a locked thread when searching.

I'm traveling SYD-MEL-KUL-SIN, with the MEL-KUL-SIN sectors in J on MH and the SYD-MEL in QF Y. Reading the OW lounge access rules, it looks like I should have access as long as the International J flight is OW marketed and is over 5 hours in duration (check and check). However, I was denied entry this morning.

I tried quoting the OW rules (with emphasis on the statement that the class of the Int'l LH leg is the determining factor) but was rebuffed - she said that rule only applied on Intl'l -> Dom connections, and not the other way around (despite the "vice-versa" in the policy).

From: Airport Lounges: oneworld Lounges & Airport Lounge Access

Connecting between oneworld marketed and operated flights: First and Business Class customers connecting on the same day of travel, or before 06:00am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).

Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight. You must be prepared to show your boarding pass for travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight.

Am I completely misreading this or do QF lounge staff just not understand the rules?

Cheers

 

[MEL_Traveller]

Hi all,

Apologies if this has been answered many times before, I could only find a locked thread when searching.

I'm traveling SYD-MEL-KUL-SIN, with the MEL-KUL-SIN sectors in J on MH and the SYD-MEL in QF Y. Reading the OW lounge access rules, it looks like I should have access as long as the International J flight is OW marketed and is over 5 hours in duration (check and check). However, I was denied entry this morning.

I tried quoting the OW rules (with emphasis on the statement that the class of the Int'l LH leg is the determining factor) but was rebuffed - she said that rule only applied on Intl'l -> Dom connections, and not the other way around (despite the "vice-versa" in the policy).

From: Airport Lounges: oneworld Lounges & Airport Lounge Access


Am I completely misreading this or do QF lounge staff just not understand the rules?

Cheers

A case of the lounge agent not understanding the rules here.

The rule is clearly ‘and v.v.’

The short haul or domestic can be either at the beginning or end of the trip.

The second para of the rules you quoted explains that in more detail… show the long haul boarding pass before you international shorthaul or domestic flight.

 

[AIRwin]

Did you end up trying the Qantas Club instead?

 

[Princess Fiona]

Hi all,

Apologies if this has been answered many times before, I could only find a locked thread when searching.

I'm traveling SYD-MEL-KUL-SIN, with the MEL-KUL-SIN sectors in J on MH and the SYD-MEL in QF Y. Reading the OW lounge access rules, it looks like I should have access as long as the International J flight is OW marketed and is over 5 hours in duration (check and check). However, I was denied entry this morning.

I tried quoting the OW rules (with emphasis on the statement that the class of the Int'l LH leg is the determining factor) but was rebuffed - she said that rule only applied on Intl'l -> Dom connections, and not the other way around (despite the "vice-versa" in the policy).

From: Airport Lounges: oneworld Lounges & Airport Lounge Access


Am I completely misreading this or do QF lounge staff just not understand the rules?

Cheers

Yep they don’t understand the rules. One of my daughters was denied access to the SYD Dom J lounge when we were flying Y to MEL and QF J MEL-LHR.
I had sent her ahead to order coffees as we had some issues at check-in with one of the tickets for another daughter.

I never did end up chasing it but they were completely wrong in refusing the access.

 

[serfty]

Hi all,

Apologies if this has been answered many times before, I could only find a locked thread when searching.

I'm traveling SYD-MEL-KUL-SIN, with the MEL-KUL-SIN sectors in J on MH and the SYD-MEL in QF Y. Reading the OW lounge access rules, it looks like I should have access as long as the International J flight is OW marketed and is over 5 hours in duration (check and check). However, I was denied entry this morning.

I tried quoting the OW rules (with emphasis on the statement that the class of the Int'l LH leg is the determining factor) but was rebuffed - she said that rule only applied on Intl'l -> Dom connections, and not the other way around (despite the "vice-versa" in the policy).

From: Airport Lounges: oneworld Lounges & Airport Lounge Access


Am I completely misreading this or do QF lounge staff just not understand the rules?

Cheers

Most definitely incorrect on behalf of the lounge agent (specifically per the vice-versa) - did you ask for a supervisor?