Delay in posting of SC and points over Easter ? | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Delay in posting of SC and points over Easter ?

Status
Not open for further replies.

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
I flew SQ on a VA ticketed flight over Easter long weekend (flew out Saturday), and wifey joined from SIN on SQ ticket with VA FF number, the points and SC have still not credited, this has never been the case previously as point would generally credit a day or two after flight. Any one else observed this ?
FYI tickets were on eligible sub class, L for VA ticketed and H for SQ ticket.
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,234
I have the same problem, we flew SQ on VA marketed flights and put a claim in for them today.
 
Last edited:

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
I have the same problem, we flew J on VA marketed flights and put a claim in for them today.
thanks Denali, will need to wait still within the 14 day period when points can credit.. Surprising how something that was working well can break
 

Meggsy

Active Member
Joined
Jul 22, 2010
Messages
696
I flew Singapore to Brisbane on Good Friday with SQ. My points and SCs credited to my velocity account on Easter Sunday.
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,234
Meggsy, are you registered for the SQ bonus points offer?? Wonder if that's a factor.
 

Meggsy

Active Member
Joined
Jul 22, 2010
Messages
696
Meggsy, are you registered for the SQ bonus points offer?? Wonder if that's a factor.
Yes I am registered. My points for my flight over the Monday before also posted within 2 days.
 

djchuckles

Active Member
Joined
Jun 22, 2011
Messages
504
Mine got added (Virgin ticketed) but my girlfriends (Etihad ticketed) haven't turned up yet - flew 17/04
 

cleaver

Member
Joined
Apr 23, 2013
Messages
116
I flew SQ on a VA ticketed flight over Easter long weekend (flew out Saturday), and wifey joined from SIN on SQ ticket with VA FF number, the points and SC have still not credited, this has never been the case previously as point would generally credit a day or two after flight. Any one else observed this ?
FYI tickets were on eligible sub class, L for VA ticketed and H for SQ ticket.
I flew VA SYD-MEL on Good Friday and MEL-SYD on Monday - nothing has posted for me either.
 

davek

Junior Member
Joined
Sep 1, 2013
Messages
29
I just flew VA SYD-PER, PER-MEL, MEL-SYD (all within a 24 hour period) yesterday .. and nothing has appeared on my account either.
Also, I used points to upgrade to J. They have been deducted from my account according to the Velocity website, but not according to the VA website.
Something must have broke over the long long weekend. :/
 

Meggsy

Active Member
Joined
Jul 22, 2010
Messages
696
I should also add that I flew OOL - MEL, MEL - OOL down on Easter Saturday and back on Easter Sunday and the points and SCs for both flights were in my velocity account on the night of Easter Monday. Same for my wife, who was on a different PNR, so it is clearly still working for some people. Hope it all gets quickly sorted for those that are missing points, etc.
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,234
Still nothing from flights I flew 23 days ago and claimed over a week ago.

As our renewal date is 23rd May, any idea what would happen if these aren't credited by then?

Thanks
 

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
Still nothing from flights I flew 23 days ago and claimed over a week ago.

As our renewal date is 23rd May, any idea what would happen if these aren't credited by then?

Thanks
you should be OK, just email the gold / platinum line they should be able to help. and anyway, VA card is valid until 23 June and new card will only be sent by then.
 

quick_dry

Member
Joined
Aug 4, 2012
Messages
206
Flights
My Map
certainly seems slower than usual - though technically still within their windows. My flight from 17th hasn't gone in yet, they normally show within a couple of days - but it gets knocked back as within the 14 day window when trying to do a retro claim.
 

ap_spd

Member
Joined
Jun 13, 2012
Messages
373
Flights
My Map
Has anyone had the experience of flight actually crediting within 14 days if the credit has not happened in the 2-3 day window.
 

Intra

AFF Supporter
Joined
Dec 28, 2010
Messages
428
Flights
My Map
All my flights of recent have been posting within 48 hours, if not 24.... The last two bringing me into Platinum, so I shall not worry about deadlines really til next year
 

Denali

AFF Supporter
Joined
Sep 17, 2012
Messages
4,234
Im still waiting for a total of 8 flights to be credited. Annoying because in the meantime, Im getting emails that our status is due for review and we currently dont qualify for renewal.
 

Jurahn

AFF Supporter
Joined
Mar 3, 2011
Messages
1,322
After having had to chase up SCs on several occasions before, I was astounded to find the SCs for both flights (including the double SCs from the targeted offer) from a same-day PER-MEL-PER status run this week posted by the following afternoon, so less than 24 hours in my case. These were pooled to Mr Jurahn to requalify him for Gold, so very happy that they posted so quickly - thumbs up to Virgin on this occasion! :)
 
Status
Not open for further replies.

AFF on Air Podcast

  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...
  • Cheap Virgin Australia Business Class – AIR012
    Sat, 01 Jun 2019 03:05:28 AEST
      Find out how to get cut-price Virgin Australia Business Class tickets by buying and redeeming Etihad Guest miles! This episode also includes some listener Q&A and an interv ...
  • Star Alliance Status – AIR011
    Sat, 18 May 2019 09:39:41 AEST
      Find out how to easily earn Star Alliance Gold status with several different frequent flyer programs! This episode also includes an interview with John Blom, Australia’s ...
  • Premium Economy – AIR010
    Sat, 04 May 2019 00:21:32 AEST
      Premium Economy is a great compromise if you want a more comfortable experience than Economy, without paying for Business or First class airfares! In this episode, AFF’s ...
  • Hyperinflation of Points – AIR009
    Sat, 20 Apr 2019 04:49:59 AEST
      Frequent flyer points are a valuable currency, but they aren’t immune from hyperinflation! In this episode, Matt discusses why frequent flyer points are a terrible long-t ...

Community Statistics

Threads
81,624
Messages
1,885,255
Members
49,509
Latest member
GypsyTears
Top