Delay in posting of SC and points over Easter ?

Discussion in 'Virgin Australia Velocity' started by ap_spd, Apr 24, 2014.

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  1. ap_spd

    ap_spd Member

    Jun 13, 2012
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    I flew SQ on a VA ticketed flight over Easter long weekend (flew out Saturday), and wifey joined from SIN on SQ ticket with VA FF number, the points and SC have still not credited, this has never been the case previously as point would generally credit a day or two after flight. Any one else observed this ?
    FYI tickets were on eligible sub class, L for VA ticketed and H for SQ ticket.
     

  2. Denali

    Denali Established Member

    Sep 17, 2012
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    #2 Denali, Apr 24, 2014
    Last edited: Apr 24, 2014
    I have the same problem, we flew SQ on VA marketed flights and put a claim in for them today.
     
  3. ap_spd

    ap_spd Member

    Jun 13, 2012
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    thanks Denali, will need to wait still within the 14 day period when points can credit.. Surprising how something that was working well can break
     
  4. Meggsy

    Meggsy Active Member

    I flew Singapore to Brisbane on Good Friday with SQ. My points and SCs credited to my velocity account on Easter Sunday.
     
  5. Denali

    Denali Established Member

    Sep 17, 2012
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    Meggsy, are you registered for the SQ bonus points offer?? Wonder if that's a factor.
     
  6. Meggsy

    Meggsy Active Member

    Yes I am registered. My points for my flight over the Monday before also posted within 2 days.
     
  7. djchuckles

    djchuckles Member

    Jun 22, 2011
    461
    43
    Sunshine Coast
    Mine got added (Virgin ticketed) but my girlfriends (Etihad ticketed) haven't turned up yet - flew 17/04
     
  8. cleaver

    cleaver Member

    Apr 23, 2013
    116
    64
    I flew VA SYD-MEL on Good Friday and MEL-SYD on Monday - nothing has posted for me either.
     
  9. davek

    davek Junior Member

    Sep 1, 2013
    29
    2
    SYD
    I just flew VA SYD-PER, PER-MEL, MEL-SYD (all within a 24 hour period) yesterday .. and nothing has appeared on my account either.
    Also, I used points to upgrade to J. They have been deducted from my account according to the Velocity website, but not according to the VA website.
    Something must have broke over the long long weekend. :/
     
  10. Meggsy

    Meggsy Active Member

    I should also add that I flew OOL - MEL, MEL - OOL down on Easter Saturday and back on Easter Sunday and the points and SCs for both flights were in my velocity account on the night of Easter Monday. Same for my wife, who was on a different PNR, so it is clearly still working for some people. Hope it all gets quickly sorted for those that are missing points, etc.
     
  11. Denali

    Denali Established Member

    Sep 17, 2012
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    Sydney suburbs
    Still nothing from flights I flew 23 days ago and claimed over a week ago.

    As our renewal date is 23rd May, any idea what would happen if these aren't credited by then?

    Thanks
     
  12. ap_spd

    ap_spd Member

    Jun 13, 2012
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    you should be OK, just email the gold / platinum line they should be able to help. and anyway, VA card is valid until 23 June and new card will only be sent by then.
     
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  13. quick_dry

    quick_dry Member

    Aug 4, 2012
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    certainly seems slower than usual - though technically still within their windows. My flight from 17th hasn't gone in yet, they normally show within a couple of days - but it gets knocked back as within the 14 day window when trying to do a retro claim.
     
  14. ap_spd

    ap_spd Member

    Jun 13, 2012
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    Has anyone had the experience of flight actually crediting within 14 days if the credit has not happened in the 2-3 day window.
     
  15. Intra

    Intra Member

    Dec 28, 2010
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    All my flights of recent have been posting within 48 hours, if not 24.... The last two bringing me into Platinum, so I shall not worry about deadlines really til next year
     
  16. Denali

    Denali Established Member

    Sep 17, 2012
    3,627
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    Sydney suburbs
    Im still waiting for a total of 8 flights to be credited. Annoying because in the meantime, Im getting emails that our status is due for review and we currently dont qualify for renewal.
     
  17. Jurahn

    Jurahn Established Member

    Mar 3, 2011
    1,295
    261
    Tasmania
    After having had to chase up SCs on several occasions before, I was astounded to find the SCs for both flights (including the double SCs from the targeted offer) from a same-day PER-MEL-PER status run this week posted by the following afternoon, so less than 24 hours in my case. These were pooled to Mr Jurahn to requalify him for Gold, so very happy that they posted so quickly - thumbs up to Virgin on this occasion! :)
     
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