Death of my wife. How do I contact SIA to advise to get refund on her booking

[Yearlylonghaul]

My wife died suddenly on 31 January after a short illness. We have booked on Singapore Airlines to travel to UK on 19 May and return in August. I have searched their webpage to find how to advise them and request a refund on her return ticket only and retaining mine. I am unable to find a phone number that actually gives me an option of speaking to someone about this matter.
Can someone help?

 

[AIRwin]

Try this form:

https://www.singaporeair.com/get-help/changesandrefunds

Condolences mate

 

[MARTINE]

My wife died suddenly on 31 January after a short illness. We have booked on Singapore Airlines to travel to UK on 19 May and return in August. I have searched their webpage to find how to advise them and request a refund on her return ticket only and retaining mine. I am unable to find a phone number that actually gives me an option of speaking to someone about this matter.
Can someone help?

Condolences for your loss

 

[straitman]

Condolences for your loss.

I had to cancel a trip last year due heart surgery. SQ’s online chat was awesome with the necessary forms etc being sent whilst the conversation was still in progress.

 

[Amanad78]

Sorry for you loss

 

[RSVKanga]

My wife died suddenly on 31 January after a short illness. We have booked on Singapore Airlines to travel to UK on 19 May and return in August. I have searched their webpage to find how to advise them and request a refund on her return ticket only and retaining mine. I am unable to find a phone number that actually gives me an option of speaking to someone about this matter.
Can someone help?

Very sorry for your loss.

 

[Seat0B]

So sorry to hear of your loss

 

[Ade]

My wife died suddenly on 31 January after a short illness. We have booked on Singapore Airlines to travel to UK on 19 May and return in August. I have searched their webpage to find how to advise them and request a refund on her return ticket only and retaining mine. I am unable to find a phone number that actually gives me an option of speaking to someone about this matter.
Can someone help?

My deepest condolences @Yearlylonghaul

This is a number that you can try

+61 2 7209 4388

 

[Yearlylonghaul]

I think finally have got agreement from Singapore Airlines to refund the value of my deceased wife's fully paid ticket. It has been a saga of repeating the same information in an ongoing email chain, but it looks like it is finally in place. But warned it would be a 6 week wait for the refund to appear.

 

[Seat0B]

I'm glad you (almost) have a resolution, and I am very sorry you had so much horrible bureaucratic process to go through to get there. Honestly, it's bad enough at any time, but when recently bereaved it must be even worse.

I hope you are doing OK.

 

[chk123]

Condolences for your loss

If the form doesnt work, you can try calling the usual line as well. All the best

 

[Yearlylonghaul]

Got email overnight to say that Singapore Airlines have issued a full refund notice, but it could take up to 6 weeks for refund to appear on my credit card.
Thank you to everyone for their condolences. It has been a very hard few weeks.

 

[2tall2FA]

My wife died suddenly on 31 January after a short illness. We have booked on Singapore Airlines to travel to UK on 19 May and return in August. I have searched their webpage to find how to advise them and request a refund on her return ticket only and retaining mine. I am unable to find a phone number that actually gives me an option of speaking to someone about this matter.
Can someone help?

So sorry for your loss.

 

[Yearlylonghaul]

Full refund for my wife's ticket has arrived in credit card account less $70 credit card fee. I have claimed the fee loss as part of my travel insurance claim. It has been a saga that should not have been quite so difficult, but I am relieved that part has been finalised.

 

[ellen10]

I am relieved for you that the matter has been almost fully resolved, what an ordeal for you at this this sad time.

 

[Pushka]

I am relieved for you that the matter has been almost fully resolved, what an ordeal for you at this this sad time.

And unnecessary. Emirates will immediately refund in full if there is a death of the travelling party. Much more appropriate and compassionate.

 

[BAM1748]

Very sorry to read what happened, hard to focus on details and what needs doing and how to do it.

All the best.