Dear Qantas: It’s Not Me, It’s You (A220s, Lounges, Curry, and Other Adventures)

It's a complete replacement, not just maintenance.
But an escalator shouldnt take 6 months to assemble onsite.

You can use the lift in MEL too, not just SYD.
In SYD you just help yourself to the lift in MEL the other week it was being guarded by QF staff deciding if you really needed to use it or not (i.e. yes to wheelchairs and old people, no to everyone else)!
 
In SYD you just help yourself to the lift in MEL the other week it was being guarded by QF staff deciding if you really needed to use it or not (i.e. yes to wheelchairs and old people, no to everyone else)!

I'm fairly certain they're breaking the law if they're doing that, not all disabilities/injuries are visible.

When I was there last month they just said it's available for anybody that needed it. I would count an inability to carry luggage down stairs as qualifying.
 
I'm fairly certain they're breaking the law if they're doing that, not all disabilities/injuries are visible.

When I was there last month they just said it's available for anybody that needed it. I would count an inability to carry luggage down stairs as qualifying.
I was offered the lift to go down but they said you had to go back of house and be escorted. I declined.
 
Im sure you could ask, but having to be escorted is a real pain. I took the stars, no issue carrying my bag.
 
Flew Qantas in from BNE last night...had to check in twice...long story.

Premium security is where it always was to the left of the main bag drop, behind the old security line area. Closes at 17:45 now. They have new scanners, leave ipads in bag, and large trays for your backpacks and other items. Exits up escalator into Qantas Lounge area.

Second time check in was 19:00, had to use the normal security, enter this outside on the left of last Qantas door, plenty of signs but basically a construction site, then into a big shed. Old machines here, all items out and tiny A4 sized trays for your stuff so everybody needs three.
Wasnt real crowded last night but could see it being a mess.
Zig zag round and about up escalator and exit into food court area near front entry of Qantas lounge.

Virgin end getting security upgrade as well, but didnt use that.

Also toilet at end of Qantas Gate Pier (gates 20 ish) are closed so need to use ones in food court or lounge before walking up the Pier.

Cheese toasty and some ricey muck was there same as normal. Toasty was closed about 19:00 too.
Sausage roll on plane...not even a chocolate either...another enhancement?
 
Flew Qantas in from BNE last night...had to check in twice...long story.

Premium security is where it always was to the left of the main bag drop, behind the old security line area. Closes at 17:45 now. They have new scanners, leave ipads in bag, and large trays for your backpacks and other items. Exits up escalator into Qantas Lounge area.

Second time check in was 19:00, had to use the normal security, enter this outside on the left of last Qantas door, plenty of signs but basically a construction site, then into a big shed. Old machines here, all items out and tiny A4 sized trays for your stuff so everybody needs three.
Wasnt real crowded last night but could see it being a mess.
Zig zag round and about up escalator and exit into food court area near front entry of Qantas lounge.

Virgin end getting security upgrade as well, but didnt use that.

Also toilet at end of Qantas Gate Pier (gates 20 ish) are closed so need to use ones in food court or lounge before walking up the Pier.

Cheese toasty and some ricey muck was there same as normal. Toasty was closed about 19:00 too.
Sausage roll on plane...not even a chocolate either...another enhancement?
Ah! "A day in the life of...........". Supply your own name or phrase!
 
I do have to agree with Token01, the board have penny pinched for soooo long now that It's become the norm. I genuinely blame AJ for all the difficulties QF are going through. He was a bean counter in a previous life so screwing 10 cents here and 5 cents there is what he bought o Qantas, from EBA's to food and drink. I do a lot in Econ but the odd flight in biz and I must admit, Virgin Biz do a better job. The new Broome lounge is nice but you still have to go on bended knee, cap in hand and beg for a beer/wine, ohh and the red wine is still from the fridge !!
 
To be clear the double check in was not Qantas fault...I checked in very early using the Premium line, then had to leave the Terminal and recheck in via the normal line an hour later.

The security upgrade is a BNE Airport decision as well. Not Qantas fault.

I just posted to update the current situation as I did use both lines.
 
Been doing the Brisbane–Melbourne shuffle about four times a week lately and I must have angered the Flying Kangaroo gods, because it’s been one long comedy of errors. Here’s my recent QF bingo card:



1. The Great A220 Overhead Locker Myth
Apparently the A220 business cabin has “more” overhead space. Cute theory — until you’re in Row 1 (Delta Foxtrot) and realise half your bin’s taken up by crew kit. Cue the bag-shuffling tango and passive-aggressive “That’s my space” exchanges. For the record: overhead bins are not crown land above your head.



2. Pre-Takeoff Drinks: The Mind Boggler
Sometimes you get a pre-departure water, sometimes you don’t. How is it that Virgin manages actual drinks before pushback, while Qantas — “premium full-service airline” — is playing hydration roulette? Someone explain this sorcery.



3. The Curry That Time Forgot
Neil Perry’s “Bali-meets-South Africa-via-East-India-spice” curry is now officially the longest-running item in aviation history. The alternate? Chicken, beans, rice, and dessert roulette (sticky date muffin or carrot cake). Crew keep apologising, which is lovely, but surely we can do better than chicken-salmon-chicken-curry Groundhog Day.



4. Wi-Fi Woes
Streaming Foxtel Go or Netflix on the A220? Good luck. You might get the buffering circle of doom. Oddly enough, I’ve had better luck on the 737s. Coincidence? Bad luck? Or just the Wi-Fi gods telling me to read a book?



5. Premium Security: Brisbane After Hours Edition
Evenings at BNE: Qantas’ dedicated premium check-in/security is closed, so you’re in with the masses. Meanwhile, Virgin’s lane across the hall is still open. Might be an airport decision, but the effect is the same — premium pax sprinting through regular security like they’re in a low-budget Amazing Race episode.



6. Lounges After 8pm: Salad Roulette
Arrive at the lounge post-8pm and you’ll find Spice Alley shut, hot food gone, and the “fresh” option being the same bowl of cucumbers that’s been glaring at you since lunchtime. Add a few bits of sad salad and you’ve got yourself Russian roulette, gastro edition.



7. Brisbane Lounge DIY Drinks? Not a Thing
Want a quick drink without queueing? Too bad. No self-service option in Brisbane’s business lounge. If the bar’s understaffed (it often is), you’ll be rehearsing your drink order in line like you’re at a music festival.



8. Brisbane Lounge Access Control: Optional
Business lounge desk often unattended. Seen plenty of people wander up the premium escalator without a boarding pass check. With construction pushing everyone through the same entrance, it’s basically “Come one, come all” right now.



9.A220 Bathroom Chat Room
No curtain at the front of the A220 means the loo queue forms in the business cabin. Add a couple of chatty types and suddenly you’ve got a standing-room social club in your aisle. Virgin solves this with a rope. Rope. Genius.



Recommendations from Your Over-Travelled, Possibly Entitled Poster:
• Let us pre-select meals 24 hours before departure on the “Golden Triangle” — better for waste, better for passengers, better for everyone’s sanity.
• Keep premium security open at night. Revolutionary, I know.
• Brisbane lounge: a small self-serve drink area wouldn’t kill anyone.
• Freshen up evening lounge food so it doesn’t look like it’s been auditioning for “MasterChef: Day-Old Leftovers Edition.”



Final Thoughts
Yes, I know I sound like that premium passenger. But Im not. I assure you 😄 But when you’re in the air this much and paying QF’s premium fares, you start expecting the basics to be… well… basic. The crew are still the saving grace — genuinely fantastic most of the time. But the rest? Needs work.

Over to you, AFF brain trust — am I being too precious, or is this all hitting a little too close to home? Maybe a few flights back at Va to start appreciating Qf again.

Rant over.
Could not agree more - I have dubbed the lounge HCTT club, (ham/cheese/tomato toastie) hasn’t had a refresh in most domestic lounges around for decades. Have just about missed flights despite being an hour early, waiting in security line in BNE Qantas.
The service on the ground is basic at best - it’s not worth the premium.
 
But an escalator shouldnt take 6 months to assemble onsite.
But it does.

MEL has an escalator from T1 baggage to check-in, this is going to take Melbourne Airport 18 months to complete and replace and already been broken for 6 months.
 
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