Dan Murphy's and Other Wine Deals

[olympicwiz]

I received as did many here, an email from Kim (Customer Service) regarding the error and offering a refund.
I emailed Kim, politely telling her of my order in good faith and accepted there was an error which was not being honoured so being happy with a refund.
Today I received a notification from Aus Post with a tracking number, my order is on the way. Having checked my account, a refund hasn't been processed. It will be interesting when I get back home in about 3 weeks, have I been sent 6 bottles or just the 1?
Anybody else in the same situation?

Can you check on your tracking number with AU Post the weight of the package?

 

[Buzzard]

Can you check on your tracking number with AU Post the weight of the package?

Unfortunately not.
Under the Size and Weight section it states "can't be shown"
Even when I go to Starshipit who prepared the package, nothing is available re size or weight.
There's a phone number for mybottleshop but I don't want to ring them just yet.

 

[olympicwiz]

Unfortunately not.
Under the Size and Weight section it states "can't be shown"

Hmm.. Normally when the postal address and your name matches with your Au Post account/app - that information becomes visible

 

[Buzzard]

Hmm.. Normally when the postal address and your name matches with your Au Post account/app - that information becomes visible

 

[olympicwiz]

View attachment 486530

Wierd. I just checked mine (not the same one ) and that is what I saw

PS - you should be able to redirect it. The fact that it is not allowed and you can't see your address, indicates to me your Au Post App/Account issue that is not matching your details.
It is simply tracking.

 

[Buzzard]

Wierd. I just checked mine (not the same one ) and that is what I saw

PS - you should be able to redirect it. The fact that it is not allowed and you can't see your address, indicates to me your Au Post App/Account issue that is not matching your details.
It is simply tracking.

My mistake, I wasn't logged in.
Now I have the information:

 

[olympicwiz]

My mistake, I wasn't logged in.
Now I have the information:
View attachment 486532

Looks like 6 375mm bottles

 

[chonka]

For anyone interested in some cheap De Bortoli Noble 1 ,6 pack for $39.99 + delivery at Mybottleshop.
Does say 6 pack in description

https://www.mybottleshop.au/catalog/product/view/id/21607/s/de-bortoli-noble-1-botrytis-semillon-6-pack-375ml/

Last time i tried buying from this place (in 2018) was all sorts of trouble.... Unfulfilled order followed by promise after promise. Eventually it took 8 weeks for a refund, and that had to be via chargeback. I'll never use them again, but hey maybe they've improved? maybe?

Sadly, looking at those messurements I'd say you are getting one bottle Buzzard, the 5kg is just the max weight allowed.

 

[vm3365]

Last time i tried buying from this place (in 2018) was all sorts of trouble.... Unfulfilled order followed by promise after promise. Eventually it took 8 weeks for a refund, and that had to be via chargeback. I'll never use them again, but hey maybe they've improved? maybe?

Sadly, looking at those messurements I'd say you are getting one bottle Buzzard, the 5kg is just the max weight allowed.

I had the these measurements and it was a six pack ,good luck

 

[olympicwiz]

I had the these measurements and it was a six pack ,good luck

You size is different however

 

[vm3365]

You size is different

You size is different however

for reference they did pack the box of 6 into a bigger box.
Unfortunately I through out the box of Noble 1 so I don’t have those dimensions
I may have been lucky that they honoured the order