Customer Care department? Don’t make me laugh.

[WillNolongeruseQantas]

Does anyone have an email address for someone higher up in the Customer ‘Care’ department?

I have been receiving awful customer service over a complaint (and a refund that is owed to me). It is beyond a joke now so I am hoping to seek assistance here. Who has the time to deal with wait times of over an hour when you have to go to work?

They were also stupid enough to send me a feedback survey to rate how well they handled my complaint - when they haven’t even spoken to me yet.

 

[Sdtravel]

Maybe try Home

Its there for a reason. Just remember to be clear and concise with details of contact responses and timelines ect.

 

[Pushka]

Does anyone have an email address for someone higher up in the Customer ‘Care’ department?

I have been receiving awful customer service over a complaint (and a refund that is owed to me). It is beyond a joke now so I am hoping to seek assistance here. Who has the time to deal with wait times of over an hour when you have to go to work?

They were also stupid enough to send me a feedback survey to rate how well they handled my complaint - when they haven’t even spoken to me yet.

How long has it been since the initial issue?

 

[serfty]

How did you try to contact them? Calling?

Have you tried to resolve it be sending an email to [email protected] (I know it might not be a FF issue but at least you will get a reference number in an auto reply). I would not bother calling personally.

If that provide no joy after a week or you do get an inadequate response, you should try again, getting a second reference.

Continuing on, if that again provides nothing for you, then you will be able to use the reference numbers to submit a complaint to the Airline Customer Advocate.

I recently was able to resolve a three month old issue using the service. (Double the Qantas Points you earn on the ground (up to 15,000 bonus points))

 

[tfly]

From my personal experience, I found that livechat really helpful and fast but frustrating can't always be accessed.