Convert Explorer to Platinum Reserve

[SeaWolf]

now I have two reserve cards! WTF!

When you say two cards, are they two different accounts? Or two cards connected to the same account?

 

[daft009]

Let us know if you have double travel credits and no annual fee for both of your Reserve cards.

activated the one that came first but still no TC. put through a transaction late last week. will need to chase for the TC I feel.
Will give it a couple more days and see how I go before chasing

When you say two cards, are they two different accounts? Or two cards connected to the same account?

card numbers are different so it seems its 2 diff cards, though haven't activated the second one. not a 100% sure TBH

 

[liuyz]

activated the one that came first but still no TC. put through a transaction late last week. will need to chase for the TC I feel.
Will give it a couple more days and see how I go before chasing


card numbers are different so it seems its 2 diff cards, though haven't activated the second one. not a 100% sure TBH

You can check the card number yourself, if the last but one is number zero, they are most likely two different accounts. (in this case, the previous numbers should differ as well)

TC should be loaded in about 5 biz days from my experience.

 

[mikedesign]

Tried converting my Plat Edge to Reserve after I activated my Platinum Charge, couldn't be done, I had to apply for the Reserve. Edge could be used as the companion card and the fee is waived. The points are pooled into one program and the Edge still has a higher earn rate at supermarkets and petrol stations.

 

[playbargain]

Edge could be used as the companion card and the fee is waived.

Are you saying Amex allowed you to keep the Edge for free on top of the Reserve?

 

[mikedesign]

Are you saying Amex allowed you to keep the Edge for free on top of the Reserve?

I was told one companion card per account but I will eventually apply for the reserve and see what happens to the annual fee of the edge.

 

[daft009]

When you say two cards, are they two different accounts? Or two cards connected to the same account?

So I finally rang Amex about this y'day (was also cancelling my explorer). As per him I have two separate reserve cards both AF free and both with $400 TC each... Winning!

With my charge AF at $1250, it's fully recovered with 3x TC (450+400+400).

 

[SeaWolf]

As per him I have two separate reserve cards both AF free and both with $400 TC each... Winning!

Sweet deal! Seems like all the stuffing around has worked out in your favour in the end.

 

[fantastikforce]

Anyone else with a Platinum Charge and Explorer having difficulty applying for the Platinum Reserve online? Every time I try to apply online, it says that I am already enjoying the benefits of the card.

I have made 2 calls through Platinum Concierge and they have been quite unhelpful. The first person said they'll provide me with a link to apply for it. It was the exact same companion link I've been using. The second person said they'll call me back at a specified time and they never did.

 

[hossein_au]

When I got mine, it was through a link they sent (I also had the same prompt as you when I was trying to do it online).

 

[Quattro]

Anyone else with a Platinum Charge and Explorer having difficulty applying for the Platinum Reserve online? Every time I try to apply online, it says that I am already enjoying the benefits of the card.

I have made 2 calls through Platinum Concierge and they have been quite unhelpful. The first person said they'll provide me with a link to apply for it. It was the exact same companion link I've been using. The second person said they'll call me back at a specified time and they never did.

I recall having this issue, I gave up, tried again 24 hours later and had success. Did nothing different.

 

[daft009]

I did it via the paper form, filled out and uploaded it via the document submission to get my card

 

[fantastikforce]

I recall having this issue, I gave up, tried again 24 hours later and had success. Did nothing different.

Interesting that it fixed itself for you. I've tried clearing cache and cookies and the link still doesn't work. Even those provided by the chat reps. I might have to cancel my Explorer Card first then apply for the Platinum Reserve.

I will just have to get them to transfer my Gateway points to Ascent Premium beforehand I guess.

 

[albyd]

Post devaluation should all be one MR program again. Rule of thumb is you now need twice as many points to redeem but earn same number of points as before (except for Platinum Charge where the 3:2:1 hierarchy which is now gone).