Jean Prouvaire
Member
- Joined
- Apr 11, 2012
- Posts
- 448
Two days ago I booked a four-leg domestic journey all within the United States using the AA.com website (via a Google Australia Flights link). Because the Google link sent me to the AA US site (even though I was using google.com.au/flights) and I was paying with an Australian credit card, I was prompted to change to the Australian AA.com site at the payment step. However, when doing so all flight and passenger details were lost. When I tried to search for that particular combination of flights on AA's Australian site, they would not appear.
I needed to book these specific flights, so I rang the AA call centre, who advised me to make the booking on the American AA.com US site, and place the booking on hold. They would then take my payment details over the phone. I did this while on the call with them, and within a minute or so got a "Your trip confirmation and receipt" email, with the record locator (PNR).
If it makes a difference, I recorded my Qantas frequent flyer number against the booking. I'm not an AA Advantage member (of if I am, haven't used it for years).
However, it's been a couple of days and my credit (Amex) card has not yet been charged. There's not even a "pending" transaction, even though the AA email confirmation states "We charged $xx_ to your card ending in xx_X for your ticket purchase".
Forwarding the AA confirmation email to checkmytrip.com (CMT) produces an error: "Oops! Our system was unable to read your trip details and import them into your account."
The Royal Jordanian (RJ) website can't find the booking either.
But searching for the trip on the American Airlines website and app (by using my surname and PNR) does show all four legs, and the flights now appear as a trip on my AA app's home page.
I was worried that the booking had not been ticketed, so I rang the AA call centre again. The person I spoke to assured me that the payment had been processed and the booking had been ticketed, and he even gave me the 13 digit ticket number (starting with 00) over the phone.
So I have some evidence that the flights have indeed been ticketed (the call centre gave me the ticket number), and some evidence that they have not (CMT and RJ can't find the booking, and my Amex has not yet been charged).
Is this normal or should I be concerned?
I needed to book these specific flights, so I rang the AA call centre, who advised me to make the booking on the American AA.com US site, and place the booking on hold. They would then take my payment details over the phone. I did this while on the call with them, and within a minute or so got a "Your trip confirmation and receipt" email, with the record locator (PNR).
If it makes a difference, I recorded my Qantas frequent flyer number against the booking. I'm not an AA Advantage member (of if I am, haven't used it for years).
However, it's been a couple of days and my credit (Amex) card has not yet been charged. There's not even a "pending" transaction, even though the AA email confirmation states "We charged $xx_ to your card ending in xx_X for your ticket purchase".
Forwarding the AA confirmation email to checkmytrip.com (CMT) produces an error: "Oops! Our system was unable to read your trip details and import them into your account."
The Royal Jordanian (RJ) website can't find the booking either.
But searching for the trip on the American Airlines website and app (by using my surname and PNR) does show all four legs, and the flights now appear as a trip on my AA app's home page.
I was worried that the booking had not been ticketed, so I rang the AA call centre again. The person I spoke to assured me that the payment had been processed and the booking had been ticketed, and he even gave me the 13 digit ticket number (starting with 00) over the phone.
So I have some evidence that the flights have indeed been ticketed (the call centre gave me the ticket number), and some evidence that they have not (CMT and RJ can't find the booking, and my Amex has not yet been charged).
Is this normal or should I be concerned?