Conflicting Information

[bagman]

Hi there

I'm flying Business Class Syd/ NY with Qantas and then NY/LDN and LDN/HK with BA.
Qantas tell me that on all flights ( QF and BA ) I can carry on 1 x 115cm (45in) bag plus 1 x 185cm (73in) non rigid garment bag.
However, on the BA site there is no mention of this, particularly in respect to the garment bag.
Can someone kindly confirm what Qantas is telling me i.e. I am able to carry on to the BA flights one small bag and a garment bag, as per the above specs.
Many thanks

 

[NM]

I assume you mean London when you state LDN. The generic code for London is LON, and London Heathrow Airport is LHR.

Anyone travelling through London will be limited to one piece of cabin luggage. It makes no difference what class of travel you happen to be using. This is a BAA (British Airports Authority) regulation and not a BA limit.

If you go to the BA Web Site you will see the current regulations as applied to all travellers departing from or transiting through UK airports. Since your BA flights seems to be to and from London, these limits will apply to your BA flights from the UK. This limit does not apply for BA flights to the UK where you will not be in transit in London - the limits described by Qantas will apply there.

 

[Dave Noble]

This is a BAA (British Airports Authority) regulation and not a BA limit.

If is a DfT regulation which is being enforced on the government department's part by BAA. Also, BAA PLC is a private company and not an Authority. It ceased to be the British Airports Authority when it was privatised and became BAA ( pronounced like a sheep's baa according to their adverts at the time )

Dave

 

[NM]

If is a DfT regulation which is being enforced on the government department's part by BAA.

Very true. My point was that it applies to all travellers through the UK and not just BA and no difference based on class of travel.

 

[bagman]

Thanks for your replies.
I guess Qantas staff need to update their information

cheers

 

[simongr]

If you go to the QF site and check the "before you fly section" it has a link to the hand baggage policy here that s pretty clear.

S

 

[bagman]

If you go to the QF site and check the "before you fly section" it has a link to the hand baggage policy here that s pretty clear.

S

Yes I had read that. My point was that the Qantas staff member I spoke to told me that I could carry both a small bag AND a garment bag on all flights.
Obvioulsy I can now see that that is not the case.
Hence my visiting here to clear up the conflicting information.

cheers

 

[simongr]

I guess my point was that in the event of a dispute I would rather have the print from the website rather than arguing with someone at the gate.

As always with helpdesks/customer support - YMMV

 

[Kiwi Flyer]

In today's world of ever-changing and conflicting security requirements, for international travel it is sad that passengers need to assume the lowest denominator if they don't want unexpected bad news. Even airline websites are not accurate (eg SQ's current warnings about liquids is not 100% correct, even to destinations they fly to).