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Compensation for delayed flight

sng1971

Intern
Joined
Jul 28, 2007
Messages
93
I was stuck in the Heathrow debacle last Thursday and my flight BA31 to HKG was 5:02 hours late in departing, and arriving 4:27 late.

I’ve been told my partner and I may be eligible for up to €600 compensation each. What is the best way to go about this? Is it worth the hassle of trying to deal with BA directly, or go through one of the websites that will take a cut and do it for you. If it’s the latter, which site would you recommend?

Not sure if it makes a difference, but we were flying F on a Qantas Redemption.

Thanks for any advice/assistance. 😊
 

opusman

Senior Member
Joined
Jun 27, 2006
Messages
5,870
I would have guessed that a delay due to extreme weather wouldn't trigger compensation. Might be worth a try though.
 

Himeno

Established Member
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Jun 15, 2011
Messages
4,183
What do you mean by "Heathrow debacle last Thursday"?

This is the only thing I can find that would fit the date
 

MEL_Traveller

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Joined
Apr 27, 2005
Messages
21,578
I was stuck in the Heathrow debacle last Thursday and my flight BA31 to HKG was 5:02 hours late in departing, and arriving 4:27 late.

I’ve been told my partner and I may be eligible for up to €600 compensation each. What is the best way to go about this? Is it worth the hassle of trying to deal with BA directly, or go through one of the websites that will take a cut and do it for you. If it’s the latter, which site would you recommend?

Not sure if it makes a difference, but we were flying F on a Qantas Redemption.

Thanks for any advice/assistance. 😊
This link will take you to the BA page where you can find details of how to apply for compensation: Expenses and compensation | Information | British Airways

If the flight is delayed by weather, or by ATC, you may not have a valid claim.

Writing to BA will get you a response and you can then determine your course of action frmo there. If they pay up, great. If they reject it you have two options, either (a) pursue it yourself with follow up emails or (b) put in a claim via one of the claim firms. They will take 25-33%, but as they are linked directly to airline data bases they can pretty much give you an answer instantly if your flight is eligible. perhaps worth it.
 

sng1971

Intern
Joined
Jul 28, 2007
Messages
93
Thanks MEL_Traveller. I followed your advice and used the BA link you posted. It was an easy form to fill out and you could upload your supporting documents (boarding pass, etc).

It took about 5 weeks, but BA approved the claim and the €1200 were deposited into our account the next day!
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,578
Thanks MEL_Traveller. I followed your advice and used the BA link you posted. It was an easy form to fill out and you could upload your supporting documents (boarding pass, etc).

It took about 5 weeks, but BA approved the claim and the €1200 were deposited into our account the next day!
Great news!! Might just off set the fuel surcharges on the award 😲
 
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sng1971

Intern
Joined
Jul 28, 2007
Messages
93
It was a very weird day, with temperatures hitting 38°C in London. I don’t think it was ‘bad weather’ as such, but a lot of the infrastructure in the UK just couldn’t cope. It affected lots of services, including the tube and electricity. I know at Heathrow there was 40 odd BA flights cancelled, with other cancellations at other airports. I still don’t really understand how extreme heat could cause the problems that occurred, so there may be other issues I’m not aware of.
 

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