Hi guys - this evening I found a classic rewards business ticket from Syd to Paris on Emirates next year. I entered my credit card and confirmed booking. After a minute or so I received an error message that something went wrong.
The trip appears in my bookings with a ref number. However my credit card has been charged, i have receieved no confirmation email and no Qantas points have been deducted .
I spent an hour on hold to the call centre and managed to get through and was told by a rude operator that Qantas have no record of the transaction and will not be able to provide a ticket unless I can provide them with a receipt number (which will involve calling again and they will need to pass onto accounts to investigate etc).
My options are:
1. Contact bank and get them to cancel transaction and cancel booking
2. Let the transaction process and go through a challenging time getting Qantas to align payment to the booking.
Has anyone experienced this before and if so what do you recommend?
Sorry for the long post it has been a frustrating evening!
The trip appears in my bookings with a ref number. However my credit card has been charged, i have receieved no confirmation email and no Qantas points have been deducted .
I spent an hour on hold to the call centre and managed to get through and was told by a rude operator that Qantas have no record of the transaction and will not be able to provide a ticket unless I can provide them with a receipt number (which will involve calling again and they will need to pass onto accounts to investigate etc).
My options are:
1. Contact bank and get them to cancel transaction and cancel booking
2. Let the transaction process and go through a challenging time getting Qantas to align payment to the booking.
Has anyone experienced this before and if so what do you recommend?
Sorry for the long post it has been a frustrating evening!