Classic business reward seat on waitlist

[Pinkysunkiss]

Sorry for the long post.

I was happy when I managed to book the last available classic business award seat from SYD-TPE via Brisbane for myself and my infant daughter to travel in mid Dec this year.

I got an email from China airline last week and said my Brisbane to taipei flight has been cancelled due to operational changes. No email or notification from Qantas.

Knowing there is no other available business classic reward seats, I have kept calling both Qantas and China airline to find solutions. Went through a few really unhelpful South African call centre agents (who told me I should call China airline as they cancelled my flight, not Qantas) but I managed to get a hobart/nz one in the end.

Eventually my flight was changed to the day before the original date but it is waitlisted. I have had that ticketed but was told Qantas is not responsible for the availability of China airline reward seats and it’s up to China airline.

I called China airline multiple times and the feeling I got was they are not planning to release more award seats and they are not doing manual clearance and basically I can only wait for someone who booked award seat to cancel their seat.

I have seen post here saying Qantas can ask other airline to release reward seats in rare occasions. How do people manage that? Can you please share your experience?

Thank you heaps!!

 

[Nitro6333]

I had some CX seats waitlisted a few weeks ago when Cathey changed some flights we had. They took about a week to be confirmed. CX are one world though and I believe all requests go to a one world help desk I’m not sure about China Airlines.

 

[Pinkysunkiss]

I had some CX seats waitlisted a few weeks ago when Cathey changed some flights we had. They took about a week to be confirmed. CX are one world though and I believe all requests go to a one world help desk I’m not sure about China Airlines.

Thank you for sharing your experience. Did you encounter any difficulties to ask Qantas to waitlist you?
I would imagine it’s so much better for a centralized help desk. Maybe I should consider Cathy next time!

 

[Nitro6333]

Thank you for sharing your experience. Did you encounter any difficulties to ask Qantas to waitlist you?
I would imagine it’s so much better for a centralized help desk. Maybe I should consider Cathy next time!

No I didn’t have any trouble requesting to change flights and to be put on a waitlist. The flights were confirmed within a week and showed on MMB. I wouldn’t consider CX to be that great ATM they seem to be cancelling a lot of flights