Claiming missing points

[Himeno]

It's been a while since I had to claim missing points/SC for a flight...

All my flights from my last trip have posted, except one - SIN-HND. Do I put the operating code in the claim form (JL38) or the marketing code (QF4017)?

Also wondering why this flight has been missed, when everything after (including a HND-SIN on QF code) and both flights connecting to the missing one and checked in for all 3 at the same time (PVG-HKG-SIN-HND) all posted as expected.

 

[Dr Ralph]

Made a manual claim within the last 6 months. You just need date of flight and flight number. Hope you've kept your boarding pass in case they need to see it.

 

[eminere]

All my flights from my last trip have posted, except one - SIN-HND. Do I put the operating code in the claim form (JL38) or the marketing code (QF4017)?

Put in whichever code you booked the flight under.

 

[Himeno]

Made a manual claim within the last 6 months. You just need date of flight and flight number.

Which flight number? JL38 or QF4017? I had a claim 2 years ago that had been booked under a codeshare (MH). MH changed something and removed the flight, and AY had to recreate the booking (under the AY code) when I showed up to check in. The claim was knocked back due to the confusion over flight number.

Hope you've kept your boarding pass in case they need to see it.

I always keep my passes

 

[mannej]

It should be the flight number you purchased the flight under.

 

[TomVexille]

I'd go with the marketing code as it sounds like you bought it with a QF flight number

 

[Red Roo]

Which flight number? JL38 or QF4017?

Happy to help, please send me a private message with your details as reference.

 

[Himeno]

Happy to help, please send me a private message with your details as reference.

I just put it though on the form with the QF number. If it doesn't post in a few days, I'll come back.