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Citibank Platinum Travel Insurance

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wizphiz

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Jun 11, 2014
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Hi,

Was wondering if anyone has had the misfortune to have to claim on their Platinum travel insurance? To set the trip off to a great start, my bag (with my 6mo iPad in it) was squashed between the side of a J seat and window. I've learned the hard way that you shouldn't put anything next to the seat and my iPad looks soo worse for wear now :( I understand the excess is $200. Is it a smooth process to claim and do I need any extra evidence/info etc?
 

Jeffrey O'Neill

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Aug 19, 2006
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Hi,

Was wondering if anyone has had the misfortune to have to claim on their Platinum travel insurance? To set the trip off to a great start, my bag (with my 6mo iPad in it) was squashed between the side of a J seat and window. I've learned the hard way that you shouldn't put anything next to the seat and my iPad looks soo worse for wear now :( I understand the excess is $200. Is it a smooth process to claim and do I need any extra evidence/info etc?
I found them pretty good to deal with. They procssed my claim fairly quickly once I had all the appropriate documentation in. Admittedly this was for being stuck in BKK for an extra week due to the Icelandic Volcano eruption a few years back.
 
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